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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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Your site advertises a larger discount than I was eligible for at the amount I paid.
Thanks for being a reliable source for excellent books!
Changing my shipping address took forever. I'm just hoping it arrives at my new address
I purchased this book several weeks ago, it didn't come and didn't come. I finally received an email telling me it was out of stock.
Quick Shipping and discounts help since for donation to a good non-profit cause to help people rehabilitate.
I love being able to find used books on this site, when I can't find them elsewhere and the price is reasonable.
Password reset flawless and paypal was a payment choice. Perfect
You don't me sign in, you force me to change my password, it takes multiple tries to get a reset link, I can't check out as a guest. It was a nightmare. An unnecessary nightmare.
Simple straight forward ordering process, now await speedy delivery
The only problem was a glitch when the price optimization tool ran and then when the new cart was selected and you went to the next page(s), the correct price didn't show up, until the end of the checkout process.
Love them them most of the time time they have the book that I am looking for.
Recommended by our local bookshop. Found book quickly. Super easy transaction.
Excellent, I like not having to go through hassle of creating an account. Will buy from u, again.
Dealing for about two years now through Alibris have no problems that's why I shop with only them
This site is easy to navigate and connected me with hard-to-find books from independent bookstores. Awesome!
I truly enjoy shopping Alibris. I can almost always find just what I want.
I was able to find the titles quickly and at good prices.
Coordinated website, easy purchase and great prices!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

