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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,701
shipping
12,691
quality
12,685
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Your site advertises a larger discount than I was eligible for at the amount I paid.

Date of experience: March 12, 2021
New York
1 review
0 helpful votes
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Thanks for being a reliable source for excellent books!

Date of experience: March 12, 2021
Illinois
1 review
0 helpful votes
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Changing my shipping address took forever. I'm just hoping it arrives at my new address

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2021
Colorado
1 review
0 helpful votes
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I purchased this book several weeks ago, it didn't come and didn't come. I finally received an email telling me it was out of stock.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2021
Oregon
2 reviews
0 helpful votes
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Quick Shipping and discounts help since for donation to a good non-profit cause to help people rehabilitate.

Date of experience: March 12, 2021
Missouri
1 review
0 helpful votes
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I am hoping that this book is as it is described, which I wont know until I receive it.

Date of experience: March 12, 2021
Wyoming
1 review
0 helpful votes
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I love being able to find used books on this site, when I can't find them elsewhere and the price is reasonable.

Date of experience: March 12, 2021
Virginia
1 review
0 helpful votes
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Password reset flawless and paypal was a payment choice. Perfect

Date of experience: March 12, 2021
Massachusetts
1 review
0 helpful votes
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You don't me sign in, you force me to change my password, it takes multiple tries to get a reset link, I can't check out as a guest. It was a nightmare. An unnecessary nightmare.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2021
GB
1 review
0 helpful votes
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Simple straight forward ordering process, now await speedy delivery

Date of experience: March 12, 2021
Alabama
1 review
0 helpful votes
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The only problem was a glitch when the price optimization tool ran and then when the new cart was selected and you went to the next page(s), the correct price didn't show up, until the end of the checkout process.

Date of experience: March 11, 2021
Georgia
2 reviews
0 helpful votes
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Love them them most of the time time they have the book that I am looking for.

Date of experience: March 11, 2021
California
1 review
0 helpful votes
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Quick and easy to find books, see prices, descriptions, where it's shipping from. Quick and easy to check out, too.

Date of experience: March 11, 2021
California
1 review
0 helpful votes
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Recommended by our local bookshop
March 12, 2021

Recommended by our local bookshop. Found book quickly. Super easy transaction.

Date of experience: March 11, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent, I like not having to go through hassle of creating an account. Will buy from u, again.

Date of experience: March 11, 2021
California
1 review
0 helpful votes
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Dealing for about two years now through Alibris have no problems that's why I shop with only them

Date of experience: March 11, 2021
Indiana
1 review
0 helpful votes
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This site is easy to navigate and connected me with hard-to-find books from independent bookstores. Awesome!

Date of experience: March 11, 2021
Georgia
1 review
0 helpful votes
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I truly enjoy shopping Alibris
March 12, 2021

I truly enjoy shopping Alibris. I can almost always find just what I want.

Date of experience: March 11, 2021
Virginia
1 review
0 helpful votes
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I was able to find the titles quickly and at good prices.

Date of experience: March 11, 2021
Pennsylvania
1 review
0 helpful votes
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Coordinated website, easy purchase and great prices!

Date of experience: March 11, 2021