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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,028
value
12,635
shipping
12,625
quality
12,619
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Website easy enough to use but will reserve judgment till I get the books

Date of experience: March 12, 2021
Missouri
1 review
0 helpful votes
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I found the books I was looking for cheaper than the used book website I usually use! Very excited to get these books for my second grader!

Date of experience: March 12, 2021
Georgia
2 reviews
1 helpful vote
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I order many books through Alibris
March 13, 2021

I order many books through Alibris. All the books look like new; I never had any bad experiences with Alibris. And Alibris sends the books in a very fast time. Thank you Alibris.

Date of experience: March 12, 2021
California
1 review
0 helpful votes
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Great to find books I have been looking for! Thank you!

Date of experience: March 12, 2021
California
3 reviews
0 helpful votes
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I found what I was looking for at a good price, website is easy to navigate.

Date of experience: March 12, 2021
Tennessee
2 reviews
0 helpful votes
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The process was fairly smooth
March 13, 2021

The process was fairly smooth. I think a word or two in the checkout form could be more clear.

Date of experience: March 12, 2021
Ohio
1 review
0 helpful votes
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Didn't really update me on shipping status that much on my last order.

Date of experience: March 12, 2021
Washington
1 review
0 helpful votes
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Name of translator for books that aren't of English origin should be easier to find.

Date of experience: March 12, 2021
Washington
1 review
0 helpful votes
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Easy to do
March 13, 2021

Easy to do. Thank you. Was glad to find this book finally.

Date of experience: March 12, 2021
New York
1 review
0 helpful votes
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YOUR "SUBSCRIBE FOR A DISCOUNT CODE" IS NOT FULLY TRUTHFULLY ADVERTISED. ACTUALLY YOU GET A CODE YOU CAN USE ONLY IF YOU BUY OVER $50. WHICH IS NOT WHAT THE AD TO SUBSCRIBE SAYS.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2021
Maine
1 review
0 helpful votes
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I LOVE Alibris, and have been ordering from you for several years, and referring lots of friends. It just took soooo long this time because none of the books that had the free shipping icons went into my cart! Every time I tried to check out the little truck had disappeared.
Just review my wish list. It's a frustrating, and tedious glitch in your system, which needs to be fixed, as it could easily be construed as a dishonest business practice.
The books that I was eventually able to order were fourth, even fifth choices.

Date of experience: March 12, 2021
Virginia
2 reviews
1 helpful vote
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Books were easy to find, by title, and a good selection of used to new.

Date of experience: March 12, 2021
Norway
7 reviews
0 helpful votes
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Unfortunately, I did not find anything useful on this site, the films are all old, which can be found on the internet anyway, any on-line cinema now provides a large film library

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2021
California
1 review
0 helpful votes
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Very helpful site, has updated versions. Easy to use

Date of experience: March 12, 2021
Oklahoma
2 reviews
0 helpful votes
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I have had good success in finding the books I was looking for, and all have been in good condition, and shipped in a timely manner.

Date of experience: March 12, 2021
New Jersey
3 reviews
0 helpful votes
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Considering the current delays with the postal service, Shipping should be BOOK RATE/Media Mail not regular 3-5 day post for exhorbirant price! I will in future purchase books on Ebay where they ship books using book rate

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2021
Oklahoma
1 review
0 helpful votes
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Glad you had what I needed
March 12, 2021

Glad you had what I needed. It is hard to tell if the same book, same description, same seller, different prices are in the same condition. The order just needed more consolidation.

Date of experience: March 12, 2021
Florida
1 review
0 helpful votes
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Well although is too soon to say but so far the transaction went well

Date of experience: March 12, 2021
New Jersey
2 reviews
0 helpful votes
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This is the place to find that one book or piece of music that has eluded you for years.

Date of experience: March 12, 2021
Delaware
2 reviews
4 helpful votes
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I saw listed $2.90 for the book and then 2 minutes later it disappeared. Grrr!
I look forward to the book.

Date of experience: March 12, 2021