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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,026
value
12,600
shipping
12,590
quality
12,584
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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I would highly recommend your books I have enjoyed the last one I have read from your list and I'm looking forward to receiving the next one, it's easy to order and the books come to my door, I love it thanks for the books you offer so we can learn more to better our life and health

Date of experience: March 14, 2021
Arkansas
1 review
0 helpful votes
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Cheap price
March 14, 2021

Cheap price. Fast shipping promise. Glad we found this site.

Date of experience: March 14, 2021
Germany
1 review
0 helpful votes
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...
March 14, 2021

-

Date of experience: March 14, 2021
New Mexico
1 review
0 helpful votes
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Straight forward web site, intuitive and easy to navigate.

Date of experience: March 14, 2021
Indiana
1 review
0 helpful votes
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Two issues:
March 14, 2021

Two issues:

(1) I never received 6 books I ordered on Feb 22,2021 (order #*******) to be shipped from Alibris.

(2) I have yet to receive a book ordered on Feb 27,2021 (order #*******-7) to be sent from Rare Reprints.

Date of experience: March 14, 2021
Oregon
1 review
0 helpful votes
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Too many items from different sellers creates a large shipping fee

Date of experience: March 14, 2021
Washington
1 review
0 helpful votes
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Said I needed $9. Xx something for free shipping, I added an eligible book, but the program kept charging me shipping anyway so I just gave up on free shipping falsely advertised.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2021
California
1 review
0 helpful votes
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Pretty good, though I did have a bit of trouble logging in.

Date of experience: March 14, 2021
Florida
5 reviews
0 helpful votes
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Totally easy to find book I wanted and several more.

Date of experience: March 14, 2021
Pennsylvania
1 review
0 helpful votes
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Easy process!
March 14, 2021

Easy process! Searched by title, considered choices, quick checkout!

Date of experience: March 14, 2021
Maryland
1 review
0 helpful votes
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Quick & easy, but let's wait to see if and when the ordered product arrives and in what condition.

Date of experience: March 14, 2021
Minnesota
1 review
0 helpful votes
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It took a little while to figure out how to apply the discount and how to get free shipping. Otherwise, it was a fairly painless experience.

Date of experience: March 14, 2021
California
1 review
0 helpful votes
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I'm so happy I found these for my grandson for a little better price

Date of experience: March 14, 2021
Ohio
1 review
0 helpful votes
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It was easy to order
March 14, 2021

It was easy to order. I'm glad I found the books I was looking for so cheaply.

Date of experience: March 14, 2021
Texas
1 review
0 helpful votes
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The shopping experience is kind of simple, not as well laid out as an amazon, B&N, eBay but it's at least on par with 2nd rate outlets like Tower, Discogs & a few other notables, no offense to anyone.

Date of experience: March 14, 2021
Canada
1 review
0 helpful votes
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I was happy that you had the book I was looking for.

Date of experience: March 14, 2021
Arizona
1 review
0 helpful votes
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I am disappointed when I order a Hardback and are sent a paperback instead, I ordered all hardbacks and expect to get hardbacks this time.

Date of experience: March 14, 2021
California
1 review
0 helpful votes
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It's very easy to find the type of books that I want at the best prices for used books that I've found anywhere. And the shipping price is consistent with what you find anywhere else.

Date of experience: March 14, 2021
New York
1 review
0 helpful votes
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Had a little trouble getting my security code # in
Will definitely check out your company for more books.

Date of experience: March 14, 2021
Virginia
1 review
0 helpful votes
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It was great!
March 14, 2021

It was great! They had the book and check out was quick!

Date of experience: March 13, 2021