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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,499
shipping
12,489
quality
12,483
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
2 reviews
0 helpful votes
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First time purchasing here
March 25, 2021

First time purchasing here. Hopefully all will go well.

Date of experience: March 25, 2021
Minnesota
1 review
0 helpful votes
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This is the second time I've ordered from alibris. The first time I ordered my order came quickly and in good condition. Everything is always communicated well and just an easy process.

Date of experience: March 25, 2021
Ohio
1 review
0 helpful votes
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Best prices and availability
March 25, 2021

Best prices and availability. I have switched from Amazon to Alibris. Free shipping is a little slower, but worth it.

Date of experience: March 25, 2021
Missouri
1 review
0 helpful votes
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Media mail is $2.99 on other sites
April 24, 2021

Media mail is $2.99 on other sites. Why is it $3.99 on this site?

Date of experience: March 25, 2021
Louisiana
1 review
0 helpful votes
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I was elated to find books that I haven't seen since I was a lad training with my cousin/sensei, Grandmaster Ben Pryor. The only thing keeping me from giving you a 5 star rating is there are no coupons for new account members/first time orders.

Date of experience: March 25, 2021
Florida
1 review
0 helpful votes
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:)
March 25, 2021

:)

Date of experience: March 24, 2021
Mexico
1 review
0 helpful votes
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I have never had a problem with buying through Alibris that wasn't my own fault! Thank you for great service!

Date of experience: March 24, 2021
Illinois
1 review
0 helpful votes
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The phone app would not let me register the Capta images and enter. It showed up partially off page.

Date of experience: March 24, 2021
California
2 reviews
0 helpful votes
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Efficient, easy, and you had the book I was looking dor! Thanks for using PayPal, too.

Date of experience: March 24, 2021
Washington
1 review
0 helpful votes
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If you make edits to your cart you have to reenter your information each time. As a guest or a new shopper that is frustrating. BUT they have great deals and a large stock, so it is only a small inconvenience.

Date of experience: March 24, 2021
Alabama
1 review
0 helpful votes
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First store where I found a used copy of John Rawls' "A Theory of Justice."

Date of experience: March 24, 2021
Texas
1 review
0 helpful votes
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Multiple copies of the book I wanted to choose from.

Date of experience: March 24, 2021
California
1 review
0 helpful votes
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You have all of the books and there are multiple options for edition, etc.

Date of experience: March 24, 2021
Canada
1 review
0 helpful votes
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Experience is great on the web site. A bit frustrating ordering books from multiple vendors, and then to be told they no longer have the book though.

Date of experience: March 24, 2021
Greece
1 review
0 helpful votes
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I live in Greece and I usually order books from England. I have tried to order specific books several times from alibris but it is terribly disappointing to receive an e-mail the next day saying "item cannot be shipped to Greece due to the fact that the UK is no longer in the European Union." Since this applies to a number of your bookshops it would be wise enough to exclude these bookshops from orders abroad. I think it is common sense. Then I have to try again and again from a different bookshop on your website until I find one simply by chance that can send books to Greece. I think that this does not do justice to your business in general and is so frustrating.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2021
Oregon
1 review
0 helpful votes
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Just spent half an hour having to replace password, update credit card - your interface is clunky and frustrating. Then I was told the book I wanted to buy was no longer available. Turns out it was in my cart already but it took some messing about to solve that one.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2021
Tennessee
1 review
0 helpful votes
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This is my second attempt to order Hadji Murat. Apparently it was lost in the mail last time. However, you were really nice about the whole situation, so I'm trying again.

Date of experience: March 24, 2021
North Carolina
1 review
0 helpful votes
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Lots of titles, lots of sellers
March 24, 2021

Lots of titles, lots of sellers. Alibris is great!

Date of experience: March 24, 2021
Utah
1 review
0 helpful votes
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Just found an unread copy of the book I want for a used book price!

Date of experience: March 24, 2021
New York
1 review
0 helpful votes
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Nice layout made browsing an enjoyment and found copies not available elsewhere.

Date of experience: March 24, 2021