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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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This is the second time I've ordered from alibris. The first time I ordered my order came quickly and in good condition. Everything is always communicated well and just an easy process.
Best prices and availability. I have switched from Amazon to Alibris. Free shipping is a little slower, but worth it.
Media mail is $2.99 on other sites. Why is it $3.99 on this site?
I was elated to find books that I haven't seen since I was a lad training with my cousin/sensei, Grandmaster Ben Pryor. The only thing keeping me from giving you a 5 star rating is there are no coupons for new account members/first time orders.
I have never had a problem with buying through Alibris that wasn't my own fault! Thank you for great service!
The phone app would not let me register the Capta images and enter. It showed up partially off page.
Efficient, easy, and you had the book I was looking dor! Thanks for using PayPal, too.
If you make edits to your cart you have to reenter your information each time. As a guest or a new shopper that is frustrating. BUT they have great deals and a large stock, so it is only a small inconvenience.
First store where I found a used copy of John Rawls' "A Theory of Justice."
Multiple copies of the book I wanted to choose from.
Experience is great on the web site. A bit frustrating ordering books from multiple vendors, and then to be told they no longer have the book though.
I live in Greece and I usually order books from England. I have tried to order specific books several times from alibris but it is terribly disappointing to receive an e-mail the next day saying "item cannot be shipped to Greece due to the fact that the UK is no longer in the European Union." Since this applies to a number of your bookshops it would be wise enough to exclude these bookshops from orders abroad. I think it is common sense. Then I have to try again and again from a different bookshop on your website until I find one simply by chance that can send books to Greece. I think that this does not do justice to your business in general and is so frustrating.
Just spent half an hour having to replace password, update credit card - your interface is clunky and frustrating. Then I was told the book I wanted to buy was no longer available. Turns out it was in my cart already but it took some messing about to solve that one.
This is my second attempt to order Hadji Murat. Apparently it was lost in the mail last time. However, you were really nice about the whole situation, so I'm trying again.
Lots of titles, lots of sellers. Alibris is great!
Just found an unread copy of the book I want for a used book price!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

