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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,017
value
12,446
shipping
12,436
quality
12,430
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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I qualified for free shipping, however, I was charged $76.79 for shipping. That is really misleading! If I qualified for free shipping, it should be free! Thanks for reading my comment.

Date of experience: April 11, 2021
Indiana
1 review
0 helpful votes
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It was good
April 11, 2021

It was good. I am not great at using the computer, because I am old.

Date of experience: April 11, 2021
California
1 review
0 helpful votes
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I wish all Websites were this easy, search engine gets to the point, check out isn't flooded with " but Wait " useless money grabbing poop!

Good job Alibris!

Date of experience: April 11, 2021
Texas
1 review
0 helpful votes
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Had difficulty going back to books and find checkout again. I ended up buying 2 of the same books.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2021
California
1 review
0 helpful votes
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You had what I wanted in stock!
April 11, 2021

You had what I wanted in stock!
It was confusing that you offered "California" when you wanted CA.

Date of experience: April 11, 2021
New Jersey
1 review
0 helpful votes
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Check out sucks
May 11, 2021

Check out sucks. Cant retrieve and old password from 20 years ago. Cant use Apple pay.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2021
Colorado
2 reviews
0 helpful votes
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I've been a satisfied customer with Alibris for years and I tell my friends to buy there books on Alibris. It's amazing to have such an enormous network of new and used bookstores across the nation. I can almost always find what I'm looking for, in print and out of print, at a price I'm happy with. I easily ordered a book for my mother published in the 1950's. It's a fantastic resource. I'm a regular customer and really appreciate your service!

Date of experience: April 11, 2021
Texas
1 review
0 helpful votes
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$5 could not be applied
May 11, 2021

$5 could not be applied. It felt like a bait and switch. Shipping cost are not upfront but I had already spent time on the order. Next time I will choose Amazon, they have free shipping.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2021
Ohio
1 review
0 helpful votes
Follow lois N.
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Almost always have a fine collection of books I am seeking.

Always a positive experience

Date of experience: April 11, 2021
Colorado
1 review
0 helpful votes
Follow Carol L.
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Easy to locate the item I wanted, good price and check out system. Also I liked that I could review my order at the end of the process. Thank you.

Date of experience: April 11, 2021
Texas
1 review
0 helpful votes
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The alibris sight is user friendly and the products are as described.

Date of experience: April 11, 2021
Oregon
1 review
0 helpful votes
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Easy, relatively non-invasive checkout process. I approve.

Date of experience: April 11, 2021
California
1 review
0 helpful votes
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I was happy to find my textbook and not have to wait a week or more to receive it in the mail, check out was super easy will definitely use this vendor again.

Date of experience: April 11, 2021
Michigan
2 reviews
0 helpful votes
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As a first time customer, it was very easy to navigate through the process.
I will be back for more.

Date of experience: April 11, 2021
Texas
1 review
0 helpful votes
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Very good and easy way to shop for and buy a good used book!

Date of experience: April 11, 2021
Germany
1 review
0 helpful votes
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Easy to use
April 11, 2021

Easy to use. Always has exactly what I'm looking for.

Date of experience: April 11, 2021
Georgia
1 review
0 helpful votes
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Excellent selections available, reasonable pricing, reliable (a return customer)

Date of experience: April 11, 2021
New York
2 reviews
0 helpful votes
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Fair pricing, easy to use app, coupons offered, and relatively timely delivery.

Date of experience: April 11, 2021
Georgia
2 reviews
8 helpful votes
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I wound up paying just as much by the time the inflated shipping was processed than I would have paid anywhere else. It looks like when one orders from the same company, they could have a cap... I cut my order a lot.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2021
New York
1 review
0 helpful votes
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I could not find this book available anywhere else online. Thank you so very much for stocking this most basic of all American Writings.

Date of experience: April 10, 2021