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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I qualified for free shipping, however, I was charged $76.79 for shipping. That is really misleading! If I qualified for free shipping, it should be free! Thanks for reading my comment.
Had difficulty going back to books and find checkout again. I ended up buying 2 of the same books.
You had what I wanted in stock!
It was confusing that you offered "California" when you wanted CA.
Check out sucks. Cant retrieve and old password from 20 years ago. Cant use Apple pay.
I've been a satisfied customer with Alibris for years and I tell my friends to buy there books on Alibris. It's amazing to have such an enormous network of new and used bookstores across the nation. I can almost always find what I'm looking for, in print and out of print, at a price I'm happy with. I easily ordered a book for my mother published in the 1950's. It's a fantastic resource. I'm a regular customer and really appreciate your service!
$5 could not be applied. It felt like a bait and switch. Shipping cost are not upfront but I had already spent time on the order. Next time I will choose Amazon, they have free shipping.
Almost always have a fine collection of books I am seeking.
Always a positive experience
Easy to locate the item I wanted, good price and check out system. Also I liked that I could review my order at the end of the process. Thank you.
The alibris sight is user friendly and the products are as described.
Easy, relatively non-invasive checkout process. I approve.
I was happy to find my textbook and not have to wait a week or more to receive it in the mail, check out was super easy will definitely use this vendor again.
Very good and easy way to shop for and buy a good used book!
Excellent selections available, reasonable pricing, reliable (a return customer)
Fair pricing, easy to use app, coupons offered, and relatively timely delivery.
I wound up paying just as much by the time the inflated shipping was processed than I would have paid anywhere else. It looks like when one orders from the same company, they could have a cap... I cut my order a lot.
I could not find this book available anywhere else online. Thank you so very much for stocking this most basic of all American Writings.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

