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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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The site was easy to use and I was able to find what I needed.
Well, last evening I had selected several books and then logged in after resetting my password. Then I found that my cart had disappeared! And the selected books seemed to have disappeared from the website. I wonder if the cart is still setting out there with the books.
It is always so easy to get books from your company.
Good website but sometimes not easy to navigate on iPhone
Easy to use and great prices! I just placed my order but great experience.
Very easy to use... good search engine... quick check out
The shopping was excellent and the prices are quiet affordable, but i still can't evaluate the quality until I receive the books.
Very easy to use website, and I can pay with paypal so I know for sure that it's a secure transaction. Love it!
I liked the ease of use and the choice of reputable vendors
I enjoy that this site offers used additions. Its much more budget friendly for those of us trying to save a buck!
I appreciate finding the hard to find books that you have found for me.
Still fumbling a bit with your online order forms... but making progress!
So far, so good. Everything was explained very well such as the shipping information, the condition of the book and what the book is about.
Thanks for having this book [minor detail] available
Sometimes confusing on whats available and where. I would like to see a tool that finds books in the cart from the same seller(s) to try and economize on shipping. If the price is within a few dollars, it's usually worth using the same seller for economy.
I recognize this may harm some of your smaller affiliate stores though.
Easy to navigate, fast loading, and functions smoothly
The other sites make it impossible to simply make a purchase or retreive my password
Book is described as fine, like new. Hopefully, it will meet those criteria and be free of mold, mildew, and odor.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

