Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,709
shipping
12,699
quality
12,693
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
Follow Jim I.
Unfollow Jim I.
Share Review
Report Review

Your space for credit card numbers does not include spaces. My 16 numbers have spaces between each group of four numbers. I had to re-enter 3 times.

Date of experience: June 3, 2021
Pennsylvania
1 review
0 helpful votes
Follow carol F.
Unfollow carol F.
Share Review
Report Review

First time shopping here, hoping all goes well. Thank you

Date of experience: June 3, 2021
Alabama
1 review
0 helpful votes
Follow Lauren C.
Unfollow Lauren C.
Share Review
Report Review

We needed to find some books quickly and your site had everyone we needed. Thank you. God bless you always!

Date of experience: June 3, 2021
Texas
2 reviews
0 helpful votes
Follow Jorge U.
Unfollow Jorge U.
Share Review
Report Review

Overall...
July 4, 2021

Overall... good experience but I think shipping it is too much.

Date of experience: June 3, 2021
New Hampshire
1 review
0 helpful votes
Follow Karen J.
Unfollow Karen J.
Share Review
Report Review

Always works for me when I am looking for books at reasonable pricing

Date of experience: June 3, 2021
Pennsylvania
1 review
0 helpful votes
Follow Phillip H.
Unfollow Phillip H.
Share Review
Report Review

It was great
June 3, 2021

It was great. Hope book is in very good condition as noted.

Date of experience: June 3, 2021
Maryland
1 review
0 helpful votes
Follow Brittany N.
Unfollow Brittany N.
Share Review
Report Review

Found what I was looking for at a great price. Also found a related book which I bought, too.

Date of experience: June 3, 2021
California
1 review
0 helpful votes
Follow Kari M.
Unfollow Kari M.
Share Review
Report Review

Easy to use
June 3, 2021

Easy to use. Shows lots of options. Has all info there. Used this company before and had great success. Great for saving money!

Date of experience: June 3, 2021
Washington
1 review
0 helpful votes
Follow Catherine R.
Unfollow Catherine R.
Share Review
Report Review

I prefer the old interface
July 3, 2021

I prefer the old interface - it's been a while since I used your website I think - I find the current interface clunky and a bit difficult to navigate.It would be nice to sort available books by condition as well. Thanks!

Date of experience: June 3, 2021
Virginia
1 review
0 helpful votes
Follow Linda L.
Unfollow Linda L.
Share Review
Report Review

Love this online used and new book and movie store.

Date of experience: June 3, 2021
Minnesota
1 review
0 helpful votes
Follow Stephanie U.
Unfollow Stephanie U.
Share Review
Report Review

I would like to be able to combine books from locations to save on shipping costs

Date of experience: June 3, 2021
New York
1 review
0 helpful votes
Follow Eusebio C.
Unfollow Eusebio C.
Share Review
Report Review

Purchasing at alibris.com is easy and straightforward

Date of experience: June 3, 2021
New York
1 review
0 helpful votes
Follow Patricia Y.
Unfollow Patricia Y.
Share Review
Report Review

It would help to know how much I'd be paying for shipping before I have to put in all my credit card info...

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2021
Florida
1 review
0 helpful votes
Follow Alexis D.
Unfollow Alexis D.
Share Review
Report Review

Great and love the prices and so many titles to choose from

Date of experience: June 3, 2021
Colorado
1 review
0 helpful votes
Follow Charles C.
Unfollow Charles C.
Share Review
Report Review

I had to change computers to complete the purchase. So, your site backend redesign is a failure as a customer experience.

It suffers from "Web Designer Syndrome". That's when a company rearranges their site to make it "cleaner".

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2021
Illinois
1 review
0 helpful votes
Follow Erich M.
Unfollow Erich M.
Share Review
Report Review

Always enjoy shopping with y'all, love the selection!

Date of experience: June 3, 2021
Florida
1 review
0 helpful votes
Follow carolyn K.
Unfollow carolyn K.
Share Review
Report Review

So far I have had positive experiences. Hope it continues

Date of experience: June 3, 2021
Texas
1 review
0 helpful votes
Follow Phillip U.
Unfollow Phillip U.
Share Review
Report Review

Price was got my interest
June 3, 2021

Price was got my interest. Being able to use Paypal made it happen.

Date of experience: June 3, 2021
Kentucky
2 reviews
0 helpful votes
Follow Sescenee A.
Unfollow Sescenee A.
Share Review
Report Review

Love the prices and the ease of ordering. Wish we could choose a faster shipping method when needed.

Date of experience: June 3, 2021
Texas
1 review
0 helpful votes
Follow James Z.
Unfollow James Z.
Share Review
Report Review

I would buy more often if the shipping were combined for multiple books. In some cases, i pay more for shipping than I pay for the book.

Date of experience: June 3, 2021