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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,710
shipping
12,700
quality
12,694
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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When I put in my original password, the site would not take it though it did the first time I ordered anything and set up my information. I had to change to a different password. This is very frustrating. Now I wonder if it will happen the next time I send in an order...

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2021
Florida
1 review
0 helpful votes
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Liked that it went from cheapest available to most expensive

Date of experience: June 4, 2021
Texas
1 review
0 helpful votes
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For starters very good, and a fantastic
Choice of prices! From here, choice is ours! Thank you!

Date of experience: June 4, 2021
Colorado
1 review
0 helpful votes
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I like not having to create an account to purchase, but can choose to use the guest checkout.

Date of experience: June 4, 2021
New York
1 review
0 helpful votes
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...
June 4, 2021

...

Date of experience: June 4, 2021
North Carolina
1 review
0 helpful votes
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Never heard of this company before... hoping my book comes...

Date of experience: June 4, 2021
Illinois
1 review
0 helpful votes
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The last book I ordered fell apart. It was by Flannery O'Connor. I called about and said they would credit me on next order. I didn't see this refeltied on my order today.

Date of experience: June 4, 2021
Vermont
2 reviews
0 helpful votes
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This site is the greatest in order to find out of print books.

Date of experience: June 4, 2021
Virginia
1 review
0 helpful votes
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It would be nice to get discounted shipping for multiple items.

Date of experience: June 4, 2021
Kansas
2 reviews
0 helpful votes
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Alibris is the best place to find great books, my little personal library wouldn't exist without it.

Date of experience: June 4, 2021
California
1 review
0 helpful votes
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Shopping what easy
June 4, 2021

Shopping what easy. I wish there were more options on the shipping

Date of experience: June 4, 2021
Georgia
1 review
0 helpful votes
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I haven't had any issues finding the books I want. I would like if the sellers could post actual pictures of the books so I can confirm the edition, quality, if it's still in a plastic seal, etc.

Date of experience: June 4, 2021
New York
1 review
0 helpful votes
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Books are surprisingly cheap and the free shipping makes the entire experience way better that shopping anywhere else

Date of experience: June 4, 2021
Colorado
1 review
0 helpful votes
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I've always enjoyed purchasing books through Alibris. I can afford to indulge my favorite hobby, reading, thanks to this site.

Date of experience: June 4, 2021
California
1 review
0 helpful votes
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Annoying that I had to un-check the coupon / newsletter option twice during checkout.

Date of experience: June 4, 2021
Florida
1 review
0 helpful votes
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Shipping charges should show on the main web page, or in the shopping cart WHILE YOU SHOP, not at the end.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2021
Iowa
1 review
0 helpful votes
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I enjoy being able to help other libraries besides my own.

Date of experience: June 3, 2021
Delaware
1 review
0 helpful votes
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Its wonderful to find a quick and easy Amazon alternative!

Date of experience: June 3, 2021
Puerto Rico
2 reviews
0 helpful votes
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Easy shopping and low prices for books in good condition

Date of experience: June 3, 2021
KR
1 review
0 helpful votes
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Some difficult/confusing changing billing and shipping address

Date of experience: June 3, 2021