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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,553
shipping
12,543
quality
12,537
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Still unable to return as a seller (after the fire, finding unsorted inventory) but as a customer, as always a clear, simple, easy process to get the book I want and also patronize independent booksellers

Date of experience: June 11, 2021
Massachusetts
1 review
0 helpful votes
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I can't find how I can contact you before making an order.

Your coupon said $10 (up to) and free shipping. Why am I being charged for shipping?

Mike Heichman *******143

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 11, 2021
Mississippi
1 review
0 helpful votes
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I have ordered from alibris previously and they continue to have great prices - including shipping.

Date of experience: June 11, 2021
California
1 review
0 helpful votes
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Thanks it was easy
June 11, 2021

Thanks it was easy. It is the first time I ever bought something on line.

Date of experience: June 11, 2021
Florida
1 review
0 helpful votes
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It would be nice to have a combination or discount for shipping when we order form same store.

Date of experience: June 11, 2021
Oregon
1 review
0 helpful votes
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Quick response to my query about a book and ease of checking out.

Date of experience: June 11, 2021
New York
1 review
0 helpful votes
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Always quick, clear, and easy to find what I want.

Date of experience: June 11, 2021
Colorado
1 review
0 helpful votes
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I love being able to sort by the condition of the book not just the price.

Date of experience: June 11, 2021
Montana
1 review
0 helpful votes
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Found what i needed no problem
June 11, 2021

Found what i needed no problem- looking for ward to getting my order

Date of experience: June 11, 2021
Ohio
1 review
0 helpful votes
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Great books, great price, not a lot of communication. Always works out great! Love the coupons!

Date of experience: June 11, 2021
Kentucky
1 review
0 helpful votes
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Found exactly what I wanted right away, didn't have to create an account to buy

Date of experience: June 11, 2021
Utah
1 review
0 helpful votes
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Book descriptions are clear, ordering process is fast and easy!

Date of experience: June 11, 2021
Maryland
1 review
0 helpful votes
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Good selection
June 11, 2021

Good selection. Good prices. Easy check out. I found a local seller as well.

Date of experience: June 11, 2021
Wisconsin
1 review
0 helpful votes
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Loved the free shipping and I could not find better prices anywhere else

Date of experience: June 11, 2021
Tennessee
1 review
0 helpful votes
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Site is very user friendly and provides exhaustive options/formats for purchase.

Date of experience: June 11, 2021
Minnesota
2 reviews
0 helpful votes
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Very difficult to understand and access coupon as well as free shipping options

Date of experience: June 11, 2021
Florida
2 reviews
0 helpful votes
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I love ordering my book from Alibris! It's always affordable and in excellent condition!

Date of experience: June 11, 2021
North Carolina
1 review
0 helpful votes
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Easy shopping, helpful with shipping. Will shop again.

Date of experience: June 11, 2021
Arkansas
1 review
0 helpful votes
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I really like shopping at alibris
June 11, 2021

I really like shopping at alibris. The consistent stock, frequent coupons, great prices, and free shipping keep me coming back.

Date of experience: June 11, 2021
New Jersey
1 review
0 helpful votes
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Trouble with the search engine it kept referring me to movies instead of books

Date of experience: June 11, 2021