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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,017
value
12,442
shipping
12,432
quality
12,426
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Rhode Island
1 review
0 helpful votes
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My message said $10 coupon off $45 or higher. I was given $3 off on a $50 purchase. I don't understand that but am ok with it so I ordered anyway.

Date of experience: June 13, 2021
Wisconsin
1 review
0 helpful votes
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Wow, thank you for offering this wonderful book for such an incredible book!

Date of experience: June 13, 2021
Michigan
1 review
0 helpful votes
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I have used Alibris for years and have always been happy with their service. The books have always been as good as the condition listed and often in my opinion better than listed.

Date of experience: June 13, 2021
Vermont
1 review
0 helpful votes
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Easy way, I've found, to locate and buy books online.

Date of experience: June 13, 2021
California
1 review
0 helpful votes
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Easier to pick up the phone and call a human being

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2021
New York
1 review
0 helpful votes
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The site asks for a credit card # before taking off the shipping costs, which is unnerving. I contacted customer service, which takes up my time & yours.

Date of experience: June 13, 2021
Virginia
1 review
0 helpful votes
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I could not find expedited shipping on some choices for the same book

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2021
South Carolina
1 review
0 helpful votes
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The ordering and check out process was user friendly.

Date of experience: June 13, 2021
Texas
1 review
0 helpful votes
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Quick and easy
June 13, 2021

Quick and easy. Found a book I've really been wanting at a much better price than 2 other online bookstores.

Date of experience: June 13, 2021
Hawaii
2 reviews
0 helpful votes
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OK Wish the coupon would apply to less than $50 purchases.

Date of experience: June 12, 2021
Canada
2 reviews
0 helpful votes
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Awesome experience except for one thing: I tried to change default currency displayed in mobile site on my phone but it wouldn't "take." It stayed at US currency. Desktop version of the website on my PC defaults to my currency which is convenient.

Date of experience: June 12, 2021
New York
1 review
0 helpful votes
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Easy to manage website, lots of choices and great prices!

Date of experience: June 12, 2021
District of Columbia
1 review
0 helpful votes
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I looked for this book on Amazon and found it listed at $13.90. I paid $5.00 for it here. Thank you, Alibris!

Date of experience: June 12, 2021
Arizona
1 review
0 helpful votes
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You had what I was looking for plus you made it so easy for me to spend money on books I didn't know I needed.

Date of experience: June 12, 2021
Oregon
1 review
0 helpful votes
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Found what I was looking for and website was easy to use. Plus my wife Shelley was one of the original employees shortly after Alibris was founded in 2000

Date of experience: June 12, 2021
Ohio
1 review
0 helpful votes
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I am grateful for this site, books are easy to order and I receive them in a timely fashion

Date of experience: June 12, 2021
Virginia
2 reviews
0 helpful votes
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Love the opportunity to buy books at great prices, but wish there were better shipping discounts when purchasing from the same vendor. I'm a special education teacher and the price of the books is great and they are really needed for my classroom, and there are tons of amazing books for $1 that my kids need but can't afford the shipping, especially when each book is charged even when coming from the same vendor.

Date of experience: June 12, 2021
New York
3 reviews
0 helpful votes
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Wish shipping was less
June 12, 2021

Wish shipping was less. I often get a "discount" promised but I don't get it because of too little spent. Like a tease.

Date of experience: June 12, 2021
Texas
2 reviews
0 helpful votes
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1st time using your service; efficient processing, thank you

Date of experience: June 12, 2021
Pennsylvania
1 review
0 helpful votes
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I found what I was looking for quickly and easily and the check out was fine!

Date of experience: June 12, 2021