Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love this site -- frequent shopper. One of my most common sites for used textbooks
Easy to find titles and place an order. Love this site, perfect for booklovers and those looking for books that may be out of print or are priced lower than other online booksellers.
More than once, I had to go thru and redo my shopping, as my books kept disappearing from my cart.
The experience was OK but your website stated that one of the sellers (whom I bought from) offered a discount on shipping if you buy 2 or more books but that discount was not offered or reflected in my total which was very disappointing.
Alibris is always my first stop when I'm buying books...
Amazon doesn't take PayPal! What a great discovery I made today.
I have always had a good shopping experience at Alibris.
My message said $10 coupon off $45 or higher. I was given $3 off on a $50 purchase. I don't understand that but am ok with it so I ordered anyway.
Wow, thank you for offering this wonderful book for such an incredible book!
I have used Alibris for years and have always been happy with their service. The books have always been as good as the condition listed and often in my opinion better than listed.
Easy way, I've found, to locate and buy books online.
Easier to pick up the phone and call a human being
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

