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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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So far it has been great. But it is too soon to know everything, because the items have not been delivered
Signed up for emails, did NOT receive discount on order! No coupon code mailed to my email address, either
All shopping experiences with Alibris have been very good.
Quick, accurate references with basic source words
Not very customer friendly... I was trying for the free shipping then I saw it was only for qualifying items and it wasn't very clear which items were it
Love the selection and the prices. Just wish shipping didn't cost more than my order!
Excellent but would like to know when book might arrive and indication of putting in credit card # would be clear if you added "no spaces".
My experience was great. Stress-free, easy to navigate your system, and I'm a happy customer!
I was able to find what I wanted very quickly & check out was quite easy.
Can't really rate something that hasn't happened yet. After it is delivered is a better time to ask for an opinion.
The service is an excellent alternative to Amazon.
The idea about give us access to books that I never imagined, I could buy before, it is magic. I wish the shipping was faster!
It's been easy to order. I haven't ordered much online but when I do it seems difficult to finish the order. This worked just like it should when I clicked on the tabs.
Problem free navigation online. Excellent price and fairly shipping cost.
I'm not comfortable with the payment method applied. I chose PayPal but it appears that Visa was used for part of the order- I'm not sure.
Love this site -- frequent shopper. One of my most common sites for used textbooks
Easy to find titles and place an order. Love this site, perfect for booklovers and those looking for books that may be out of print or are priced lower than other online booksellers.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

