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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,015
value
12,425
shipping
12,415
quality
12,409
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Found a copy not available on competitor's site (I had checked on Abebooks.com) and the price was better.

Date of experience: June 15, 2021
Texas
1 review
0 helpful votes
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Wish one could filter for hardcover first editions and/or condition by genre/category rather than have to include Author, Title, etc.

Date of experience: June 15, 2021
Missouri
1 review
0 helpful votes
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The interface is clean and quick
June 15, 2021

The interface is clean and quick. Also, I found what I was looking for, which is a huge bonus, you know? Cheers!

Date of experience: June 15, 2021
South Carolina
1 review
0 helpful votes
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Have used Alibris over many years and have been very happy.

Date of experience: June 15, 2021
Maine
1 review
0 helpful votes
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Book was ordered in April as a gift, promised for May delivery, then nothing happened; originating seller when contacted said it was an Alibris problem, when I contacted Alibris I got a cheerful answer and then no results, book was eventually in June identified as unavailable. Another one is now supposed to be on the way, I have made sure it is to be sent directly to me,
Will feel more satisfied when it actually arrives.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2021
California
1 review
0 helpful votes
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Shipping can be better but prices are great so I can't really complain

Date of experience: June 15, 2021
Oregon
1 review
0 helpful votes
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I found what I was looking for at a fair price and I ordered it.

Date of experience: June 15, 2021
West Virginia
1 review
0 helpful votes
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I would change your message for the 5$ coupon for email signup to include the fact you need to spend 50$ to get it. It is very misleading.

Date of experience: June 15, 2021
Washington
1 review
0 helpful votes
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Great prices, but I wish there was better selection for manga

Date of experience: June 14, 2021
Arizona
1 review
0 helpful votes
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I'd like to see the shipping costs upfront with the price.

Date of experience: June 14, 2021
California
1 review
0 helpful votes
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Sorry but losing one of the publications is not good.

Date of experience: June 14, 2021
Minnesota
1 review
0 helpful votes
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Easy search, good website with options and suggestions.

Date of experience: June 14, 2021
Arizona
1 review
0 helpful votes
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Looking forward to receiving the book. Hope the shipping is as fast and good as it was to buy the book. Where will the book be shipped from?

Date of experience: June 14, 2021
Georgia
1 review
0 helpful votes
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It would be helpful if sellers were encouraged to post an actual photo(s) of the book they are selling, in their listing for rare books in the over-$200 price category.

Date of experience: June 14, 2021
Maine
1 review
0 helpful votes
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Quickly found a hardcover copy of the book I wanted.

Date of experience: June 14, 2021
Massachusetts
2 reviews
0 helpful votes
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Great!
June 14, 2021

Great! Great! You had the Audio CD version that I was searching for.

Date of experience: June 14, 2021
Minnesota
1 review
0 helpful votes
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So far it has been great
June 14, 2021

So far it has been great. But it is too soon to know everything, because the items have not been delivered

Date of experience: June 14, 2021
Ohio
1 review
0 helpful votes
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Signed up for emails, did NOT receive discount on order! No coupon code mailed to my email address, either

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2021
North Carolina
1 review
0 helpful votes
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All shopping experiences with Alibris have been very good.

Date of experience: June 14, 2021
California
1 review
0 helpful votes
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Quick, accurate references with basic source words

Date of experience: June 14, 2021