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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,453
shipping
12,443
quality
12,437
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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I like the large selection, great service, fair prices.

Date of experience: June 17, 2021
Texas
1 review
0 helpful votes
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I had to enter the shipping info 3 times because I was looking at the cart, trying to figure out the free shipping vs. paid shipping. I was wildly irritated when I couldn't locate free shipping mysteries. I finally found some information and books. I managed to 'talk' to your system and sorta get it together. I think you should rethink the algorithm that 'runs' that section to make it more user-friendly.

Date of experience: June 17, 2021
New Jersey
1 review
0 helpful votes
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Great selection, shipping is pricey and takes a while. Love what you guys do overall!

Date of experience: June 16, 2021
Minnesota
1 review
0 helpful votes
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It was an excellent shopping experience. It was so good that I spent a lot more than I should have!:-)

Date of experience: June 16, 2021
Washington
1 review
0 helpful votes
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You have a great selection, but the cost of shipping makes your books on the average cost 20% more. For every $100.00 I spend I save $20.00.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 16, 2021
California
1 review
0 helpful votes
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Was quick and easy
June 17, 2021

Was quick and easy. They had the books I needed at good prices.

Date of experience: June 16, 2021
California
1 review
0 helpful votes
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On my last purchase, I paid $7.99 for a 3-5 day delivery, however my book was delivered 2 days late.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 16, 2021
Texas
1 review
0 helpful votes
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Found the book I want
June 16, 2021

Found the book I want. Quick password change and checkout.

Date of experience: June 16, 2021
Louisiana
1 review
0 helpful votes
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Fantastic Was able to order book very quickly. Thank You

Date of experience: June 16, 2021
Ohio
1 review
0 helpful votes
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Great selection
June 16, 2021

Great selection. Found everything i am looking for so far

Date of experience: June 16, 2021
Puerto Rico
1 review
0 helpful votes
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Always have had a great experience buying textbooks. Excellent description.

Date of experience: June 16, 2021
Georgia
1 review
0 helpful votes
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I came to this website looking for 1 book in particular and I found many more that I would love to have, so my shopping experience here has been wonderful.

Date of experience: June 16, 2021
Massachusetts
1 review
0 helpful votes
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Always have what I am looking for and response and delivery is fast.

Date of experience: June 16, 2021
Norway
1 review
0 helpful votes
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This was simple and easy and they have a great selection

Date of experience: June 16, 2021
Oregon
2 reviews
0 helpful votes
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Thank you for making this order so easy to complete.

Date of experience: June 16, 2021
Texas
1 review
0 helpful votes
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Love the selection of older books and the recommendations that lead me down a rabbit hole

Date of experience: June 16, 2021
Virginia
1 review
0 helpful votes
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Straightforward user interface
June 16, 2021

Straightforward user interface. It's easy to search and compare titles.

Date of experience: June 16, 2021
Maryland
1 review
0 helpful votes
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It was very easy to find the books I need. Like the recommendations.

Date of experience: June 16, 2021
Texas
1 review
0 helpful votes
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Glad i found you..
June 16, 2021

Glad i found you. No one had the book i wanted and yet here you are with plenty...

Date of experience: June 16, 2021
New York
1 review
0 helpful votes
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I recommend this site for historical books that are hard to find and shopping is easy and I am satisfied with the books and service.

James F. Morrison, historian, author & re-enactor

Date of experience: June 16, 2021