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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,467
shipping
12,457
quality
12,451
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Easy to find what I was interested in and transaction convenient to complete.

Date of experience: June 18, 2021
Washington
1 review
0 helpful votes
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Easy website to navigate
June 18, 2021

Easy website to navigate. Good value. Will do business again.

Date of experience: June 18, 2021
California
1 review
0 helpful votes
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I love Alibris for 30 years, because you're not Amazon!

Date of experience: June 18, 2021
Colorado
1 review
0 helpful votes
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So easy to find books that others recommend to me!

Date of experience: June 18, 2021
Missouri
1 review
0 helpful votes
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Found what I was looking for and it was very easy to checkout.

Date of experience: June 18, 2021
Virginia
1 review
0 helpful votes
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Love alibris
June 18, 2021

Love alibris. Please keep up the good work.

I am a private tutor. I can buy the same textbook that my student(s) are using without breaking the bank. Its a huge help.

Date of experience: June 18, 2021
California
1 review
0 helpful votes
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I'm used to Amazon, this was as easy, surprisingly.

Date of experience: June 18, 2021
Indiana
1 review
0 helpful votes
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Free shipping, great selection, easy checkout - so far, so good!

Date of experience: June 18, 2021
Georgia
1 review
0 helpful votes
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I love your business and ethical practices. I am Editor in Chief of the Blue Mountain Review and I'd be honored to interview someone in alibris for our summer or fall issue. We are currently read by 518K.

Date of experience: June 18, 2021
Nevada
1 review
0 helpful votes
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Book I wanted at a very fair used price and fair shipping charge

Date of experience: June 18, 2021
Ohio
1 review
0 helpful votes
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Small issue which took a few minutes to resolve: Two books shown for title searched. Titles listed were the same, except one had a subtitle. Checked ISBN #s, they were the same. Confusing to have same book listed twice (and not softcover vs hardcover, or some such difference).

Date of experience: June 18, 2021
Florida
1 review
0 helpful votes
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The shopping experience is good
June 18, 2021

The shopping experience is good. I just hope the books arrive in good condition and in a timely manner.

Date of experience: June 18, 2021
Rhode Island
1 review
0 helpful votes
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I don't understand why I had a code for free shipping and it didn't apply. Also in the past if all the books were from the same vendor the shipping was discounted. I removed several books today due to the cost of shipping. I mind as well just go to the book store.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 18, 2021
Nevada
1 review
0 helpful votes
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Alibris has never failed to have the books I wish to find and in a fast and easy search.

Date of experience: June 18, 2021
Oklahoma
1 review
0 helpful votes
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If you have any more of the book restoration returning the Torah to the Disciples of Jesus. I want to buy them. All the best

Date of experience: June 18, 2021
California
1 review
0 helpful votes
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Clicking on the "seller" links never worked (always led to a "timed out" error page), so I couldn't look for books from the same sellers in order to get discounted consolidated shipping. In addition, nowhere on the site does it say what the sellers' discounted consolidated shipping rate/s are. No matter how many books I managed to find from the same seller myself, my shipping amount never decreased! If anything it increased! I tried using the Super Saving Shipping or whatever it's called by finding all books from Alibris with the free shipping symbol next to them, but the books were so much more expensive from Alibris that it was actually more expensive to purchase even WITH the free shipping. It was a lot of time spent and I ended up taking most of my business elsewhere.

Date of experience: June 17, 2021
Washington
1 review
0 helpful votes
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Please make it so we can store two cards -- one for work and one for home. It took me 4 tries to manage to change my card info this time, and I'll have to change it back next time for work. Everything else is wonderful; it would really be great if you could work on this.

Date of experience: June 17, 2021
Oregon
1 review
0 helpful votes
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Very nice, very simple
June 18, 2021

Very nice, very simple. Will be shopping again as long as the book is in good shape!

Date of experience: June 17, 2021
South Carolina
1 review
0 helpful votes
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Easy to navigate your website and checkout is quick.

Date of experience: June 17, 2021
Utah
1 review
0 helpful votes
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Awesome experience, very good prices, great shopping experience.

Date of experience: June 17, 2021