Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great! It was easy and fun to use would recommend this to anything for books or manga.
Required state definition, not accepting spelled out. Then no period.
When I entered the book title plus "Audio CD" in the search bar, I was given two choices, Used/Fair ($10.00) or New ($1300). Then I selected SHOW ALL. From that screen, I selected AUDIO BOOKS and found a new version (from the same seller) for $6.50 (which I purchased). Huh? What's going on here? PWM
Good experience... would have liked to keep one item which was exchanged for another in the 'Optimize Cart' option. It's a great option, but it wasn't clear whether I could accept some, but not ALL of the suggestions.
If that could be clarified and buyer could select which optimizations they, buyer wants and which do not want, would be great.
Autofill of my new address made two mistakes - Province of Ontario, not ON - postal code entered with no space in between the first and last three letters/numbers
Fyi
Efficient / straightforward
Thank you.
NOTE: If you publish my feedback, please do not use my last time - just "Bonnie Jo" - thank you.
I am enjoying shopping on Alibris is a groovy experience.
You provide all the answers to my questions at the time of purchase.
I have been using Alibris for quite some time. No problems. So far!
I wanted the book to be shipped to me directly and I spent several moments trying to find the site to do this. Other than that, I had no problems placing my order.
Alibris can always be counted on to have a good selection and quick service.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

