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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Tried to check out FOUR separate times. Each time it took over half of my books out of my cart, all of which I had to find again and re-add before each subsequent attempt. Had to use a separate e-mail as a guest account to FINALLY be able to complete my purchase which is RIDICULOUS!
Hopefully the book is as described; Good condition
When you want a book that is not well known or popular, Alibris is the place to go. Also a great site to browse and find interesting books you just didnt know you must have! It's an easy to use, efficient website
Took too many steps to change my shipping address. Had to change it, then even though it was new default, old address showed up on checkout, had to delete old address to get it to work.
So far so good... I won't make rating final until it arrives.
THOUGH I found all the books with free shipping icons, the system keep showing me the sum i have to pay fir shipment... I had to write to support and they replied to not mentioned the sum because it will disappear at the very last stage of ordering... So I lost several days while spending time on trying to change my order, writing to support, waiting for their reply..
My experience is perfect until today with Alibris. I don't remember if I faced any problem with Alibris Service. Any book I've ordered was in good condition and arrived on time.
Shopped here for more than a few years. Great inventory, great prices.
Excessive shp'g amts caused me to eliminate several items & get elsewhere. To look at current items in cart should not be so far down on the page.
I have been looking for this book for years. There is was. Thank you.
So far it has been easy, quick, and not painful. Good.
It was very satisfying. Found everything and the prices were good
I always find the books I want and you can't beat the price!
The shopping but we will wait to see how shipping and delivery goes. Thank you.
I am usually very pleased with Alibris, but today I wanted to find options for faster delivery. Even though I found a chart with various options, there was no way to select the option I wanted for the sellers I chose. It would have been helpful to have an option to select sellers that have an expedited shipping option. I did not have time to place order for 20 or 30 copies of the book in order to see whether any of those sellers offered 2 day shipping.
Good availability at good prices. Please keep it up.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

