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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,497
shipping
12,487
quality
12,481
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Found the exact book sought and entered billing/shipping info. Simple.

Date of experience: June 27, 2021
Washington
1 review
0 helpful votes
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Quick, easy, mostly clear
June 28, 2021

Quick, easy, mostly clear.
I had to update my credit card information. That went exceptionally smoothly.

Date of experience: June 27, 2021
New York
1 review
0 helpful votes
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I am pleased to find an old book for a reasonable price.

Date of experience: June 27, 2021
Florida
1 review
0 helpful votes
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My shopping experience has been good and painless!

Date of experience: June 27, 2021
Minnesota
1 review
0 helpful votes
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It's taken a long time to try to figure out this website.

Date of experience: June 27, 2021
Illinois
1 review
0 helpful votes
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Great Prices and easy comparison!
June 28, 2021

Great Prices and easy comparison! Highly recommend!

Date of experience: June 27, 2021
Virginia
1 review
0 helpful votes
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Your new book prices are great
June 28, 2021

Your new book prices are great. I have been recommending you to others.

Date of experience: June 27, 2021
Texas
1 review
0 helpful votes
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Like the sign in guest opportunity and used Paypal without problems. Going now to complete the sign up for an account. Honorable business practices and purchase procedures has everything working as promised.

Date of experience: June 27, 2021
Illinois
1 review
0 helpful votes
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Reliable bookseller as always
June 27, 2021

Reliable bookseller as always. When I can save and enjoy reading without getting a brand new book, that's totally rewarding.

Date of experience: June 27, 2021
California
1 review
0 helpful votes
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A bit of "round and round" to place my order. The webpage here is asking me to "create an account." I thought I had an account. I wound up logging in 2 times to clear the order. Start over. Get a coupon code and pay.

Date of experience: June 27, 2021
Massachusetts
2 reviews
0 helpful votes
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Unclear when my book is due to arrive. That should be front and central (not vague at end of transaction)

Date of experience: June 27, 2021
Louisiana
1 review
0 helpful votes
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None of the coupons are useable unless you choose books they have selected. There s & H cost as much as the books. Expensive like going to the book store
I will stick with thriftbook by goodwill. They don't rape you on shipping & handling. Most I paid for s&h was $1.99.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2021
Georgia
1 review
0 helpful votes
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Easy to find the book need to finish the Stephanie plum series! Thank you!

Date of experience: June 27, 2021
Oregon
3 reviews
0 helpful votes
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Should coordinate shippers to reduce shipping charges.

Date of experience: June 27, 2021
Minnesota
1 review
0 helpful votes
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Found the items I wanted for a great price. Website worked flawlessly including entering the coupon code.

Date of experience: June 27, 2021
Maryland
1 review
0 helpful votes
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Introductory coupons should not have minimum purchase requirements and their should be veteran and/or law enforcement coupon discounts on certain items at certain times of year.

Date of experience: June 27, 2021
Texas
1 review
0 helpful votes
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I love choosing among the options, used or new, which seller, etc, and Alibris makes it easy!

Date of experience: June 27, 2021
Maryland
1 review
0 helpful votes
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All good except going back to coupon email to get the code.

Date of experience: June 27, 2021
Missouri
1 review
0 helpful votes
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Very easy web site to navigate and I do not have to set up a permanent account!

Date of experience: June 27, 2021
Missouri
1 review
0 helpful votes
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Great selection of books
June 27, 2021

Great selection of books. I have had very good service from each person I have ordered from.

Date of experience: June 27, 2021