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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Found the exact book sought and entered billing/shipping info. Simple.
Quick, easy, mostly clear.
I had to update my credit card information. That went exceptionally smoothly.
I am pleased to find an old book for a reasonable price.
My shopping experience has been good and painless!
Your new book prices are great. I have been recommending you to others.
Like the sign in guest opportunity and used Paypal without problems. Going now to complete the sign up for an account. Honorable business practices and purchase procedures has everything working as promised.
Reliable bookseller as always. When I can save and enjoy reading without getting a brand new book, that's totally rewarding.
A bit of "round and round" to place my order. The webpage here is asking me to "create an account." I thought I had an account. I wound up logging in 2 times to clear the order. Start over. Get a coupon code and pay.
Unclear when my book is due to arrive. That should be front and central (not vague at end of transaction)
None of the coupons are useable unless you choose books they have selected. There s & H cost as much as the books. Expensive like going to the book store
I will stick with thriftbook by goodwill. They don't rape you on shipping & handling. Most I paid for s&h was $1.99.
Found the items I wanted for a great price. Website worked flawlessly including entering the coupon code.
Introductory coupons should not have minimum purchase requirements and their should be veteran and/or law enforcement coupon discounts on certain items at certain times of year.
Great selection of books. I have had very good service from each person I have ordered from.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

