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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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You had a lot of choices for the books I was shopping. Different conditions and different prices, it was nice not having to choose a brand new book when I could get a used book for less than half the price
We were supposed to have FREE shipping ALL weekend and yet we were charged SHIPPING! Another "coupon" did not work EVEN though the original purchase was refunded. POOR SERVICE!@!
Your system should reflect data (billing address) from previous transactions. It took at least a dozen attempts to complete this order. Also, updates regarding backorders keeps both the giver and recipient informed, not wondering it the order was lost.
Easy site to navigate, quick check out and email response.
Some minor problems I attribute to user operation and small phone screen.
I love Alibris! Easy to find any level of book - from enjoyment to collecting - its all there on any subject. :)
I like the fact that you have such a large selection of books, and price options.
Found what I needed - hopefully the rest will go smoothly - usually it does with alibis
I have been looking for this for awhile, thank you!
First time on the site. It's easy to use and had the book I was seeking after Abe's books cancelled my purchase.
Great deals on a large variety of great books to read
First, you offer $5 for the bonus. Then you say I must buy $50 worth of books. I have bought many books from Alibris. I don't appreciate your misleading tactics. You should refrain from this style of business. Let your boss know about this. Plus apply the $5 bonus, or this the last time I will do business with Alibris
Muy buena, proceso muy rápido la transacción
Verynice i have been wanting this book for a while since i found out that my former dr patrick b mullen and my dearest friend wrote this book. He had a stroke and i feel with this book if he was to leave this earth i would have something of his that i got from your store.
I was shopping without signing in, once I signed in I could not access that shopping cart with two books in it, nor could I find the same books on your site. I want to be able to shop, fill a cart and then sign in. Please fix this. I love shopping here when I NEED books. I still have to get 25 more for school! I am satisfied with what i was able to order, i am just upset I lost 2 of the books I need at a price I could afford
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

