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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,014
value
12,406
shipping
12,396
quality
12,390
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Muy buena, proceso muy rápido la transacción

Date of experience: July 1, 2021
Mississippi
1 review
0 helpful votes
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Verynice i have been wanting this book for a while since i found out that my former dr patrick b mullen and my dearest friend wrote this book. He had a stroke and i feel with this book if he was to leave this earth i would have something of his that i got from your store.

Date of experience: July 1, 2021
Washington
1 review
0 helpful votes
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I was shopping without signing in, once I signed in I could not access that shopping cart with two books in it, nor could I find the same books on your site. I want to be able to shop, fill a cart and then sign in. Please fix this. I love shopping here when I NEED books. I still have to get 25 more for school! I am satisfied with what i was able to order, i am just upset I lost 2 of the books I need at a price I could afford

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 1, 2021
Wisconsin
2 reviews
0 helpful votes
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Great prices, great selection
July 1, 2021

Great prices, great selection. Bundled shipping. A+

Date of experience: July 1, 2021
Texas
1 review
0 helpful votes
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I just found Alibris and I absolutely love it! It is so hard to find decent priced books especially if your a c0llege student and need to save a lot of money. Thank you and I am so excited to get my books!

Date of experience: July 1, 2021
Minnesota
1 review
0 helpful votes
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Alibris is to used books what Air BnB is to rooms for rent. Because of this, they are one part of a much bigger landscape. When you buy a book through them, the book is actually shipped by an independent seller. In my case, their website is outdated and poorly designed. If you want to ship books to a friend as a gift as I did, the site automatically changes your default address to the last one you used, a fact I discovered when I went to order books for myself only to see that they had been shipped to the gift address I had last used. When I went to their site to contact them about this illogical aspect of their site and to ask for a refund, it was clear that this problem was a regular occurrence because one of the drop down menu items is, "Shipped to wrong address." Even though they know this is an issue, they refuse to take responsibility for it or to change it. In my case, I asked for a refund or credit but was given a copy-and-paste unhelpful response instead.

As with so many businesses that have a corner on their market, there is very little pressure to innovate or stay current. If you have other options to buy used books, or start your own site, I would buy them elsewhere. Alibris cares neither for your time or, apparently, my business.

Date of experience: July 1, 2021
California
1 review
0 helpful votes
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I always shop Alibris first
July 1, 2021

I always shop Alibris first. Great prices and I always find what I am looking for.

Date of experience: July 1, 2021
Virginia
1 review
0 helpful votes
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So far good
July 1, 2021

So far good. Wish you had the other CD I wanted for a lower price than $35.

Date of experience: July 1, 2021
Illinois
1 review
0 helpful votes
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Happy to see free shipping, but didn't know that before I was almost done ordering. I might have ordered another book had I known sooner. Maybe next time.

Date of experience: July 1, 2021
Florida
1 review
0 helpful votes
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Thankfully, you had the hard to find book that I was looking for

Date of experience: July 1, 2021
Arizona
2 reviews
0 helpful votes
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Hopefully his books get to him sooner rather than later thanks

Date of experience: July 1, 2021
Ohio
1 review
0 helpful votes
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So far, so good
July 1, 2021

So far, so good. Quick response to inquiries, easy to use website. I won't give a five star until I get the book. After all, it's only theory until the finish line is reached.

Date of experience: July 1, 2021
Hawaii
1 review
0 helpful votes
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Simple
July 1, 2021

Simple. Good price. Low shipping cost (to Hawaii). Must be using USPS, a plus!

Date of experience: June 30, 2021
Michigan
1 review
0 helpful votes
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Nice and easy to use except for the final check of getting the item with the shipping and tracking information was a small print

Date of experience: June 30, 2021
Oregon
1 review
0 helpful votes
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Tried to see expected delivery date... I saw no reference as to I can expect to receive the book. I would have paid extra to speed up shipping.

Date of experience: June 30, 2021
South Carolina
1 review
0 helpful votes
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Most shipments are promptly received. The last order I'm still waiting for it to leave WA. The order was placed 6/25. I am very disappointed in the handling of that order.

Date of experience: June 30, 2021
Rhode Island
1 review
0 helpful votes
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Every time I went to the checkout one of the books I had put in my cart was missing

Date of experience: June 30, 2021
Texas
1 review
0 helpful votes
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Nice buying options for each title. Also like the suggestions for savings in the cart.

Date of experience: June 30, 2021
Wisconsin
1 review
0 helpful votes
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I would like to see the shipping cost listed next to the book cost when looking for books.

Date of experience: June 30, 2021
Kansas
1 review
0 helpful votes
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Easy and Quick
June 30, 2021

Easy and Quick. Thank You and have a good and safe 4th of July.

Date of experience: June 30, 2021