On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
A number of listings are confusing because they indicate dvd and vhs in the description.
Very easy with all info stored. Rapid shipment from all suppliers on past orders.
Easy to follow to order. Being a senior, it helps to keep things simple!
All around pretty easy searching and I found what I needed quickly at a good price!
I was able to find ample copies of the particular book, log in and PayPal smoothly. Your competitor thrift books sent me the WRONG BOOK and will not correct the mistake. Customer service matters. I'm yours for life!
Wonderful variety of stock. Reasonable packing. Good prices.
Great experience! Very good prices and easy to find books!
Good experience. I'm still annoyed at Alibris (NV distributor) for sending me a damaged book in June.
Easy website to navigate, looks appealing and clean. Great fair pricing which as a college student, was extremely helpful for me.
Easy to find what i was looking for and easy check out
Easily found the books I was looking for at a great price
Ordering on the Alibris website was fast and easy!
Love the new cart optimization option! And I always find what I'm looking for at Alibris.
Easy to locate what I was looking for, and the search result contains the details I needed.
I am upset that you automaticlly use the last shipping address rather than my billing address as a default. I just realized my last order may have gone to incorrect address. Also, I am now being charged for shippng because you were suddenly out of a book that was part of a larger earlier order that did qualify for shipping.
First try at checkout failed for unknown reason. Otherwise good!
Found and ordered what I've been looking for. Quick and easy. Thank you!
Excellent price for the book, and simple, efficient ordering process. I will use Alibris again.
Alibis is a great platform. The issues that reoccur are price discrepancies. When a book is listed in Canadian dollars and I add to cart, the price propagates ate 2-3 times the listed price (still in Canadian dollars).
The other is the shipping price. It remains the same even when the book is a small, thin book. Perhaps graded shipping would work better.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members