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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,514
shipping
12,504
quality
12,498
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Found and ordered what I've been looking for. Quick and easy. Thank you!

Date of experience: August 16, 2021
Virginia
1 review
0 helpful votes
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Excellent price for the book, and simple, efficient ordering process. I will use Alibris again.

Date of experience: August 16, 2021
Canada
1 review
0 helpful votes
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Alibis is a great platform
September 15, 2021

Alibis is a great platform. The issues that reoccur are price discrepancies. When a book is listed in Canadian dollars and I add to cart, the price propagates ate 2-3 times the listed price (still in Canadian dollars).
The other is the shipping price. It remains the same even when the book is a small, thin book. Perhaps graded shipping would work better.

Date of experience: August 16, 2021
Canada
1 review
0 helpful votes
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Alibris is my court of last resource and you never fail me. Love this level of reliability!

Date of experience: August 16, 2021
Rhode Island
1 review
0 helpful votes
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Alibris invariably offers multiple copies of hard-to-find books at attractive prices (with reliable information about key decision factors like the book's condition)

Date of experience: August 16, 2021
District of Columbia
1 review
0 helpful votes
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Super quick and easy to find and purchase book I wanted. Awesome!

Date of experience: August 16, 2021
Washington
1 review
0 helpful votes
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Flipping back to see additional books by same author a little annoying.

Date of experience: August 16, 2021
Sweden
1 review
0 helpful votes
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Happy that the system works simple and smoothly! Lisa

Date of experience: August 15, 2021
California
1 review
0 helpful votes
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Book shopping at Alibris is always quick and simple!

Date of experience: August 15, 2021
California
1 review
0 helpful votes
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Easy to find the book I wanted as well as options on condition and prices.

Date of experience: August 15, 2021
Texas
1 review
0 helpful votes
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A very pleasant experience very easy to use interface great place to purchase books

Date of experience: August 15, 2021
Washington
1 review
0 helpful votes
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First time shopper, easy to navigate was able to make purchase and navigate very quickly, great pricing and shipping fee. I will shop here in the future for sure.

Date of experience: August 15, 2021
Iowa
1 review
0 helpful votes
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Cost of item was low, and it was very easy to place my order! Thank you!

Date of experience: August 15, 2021
Washington
1 review
0 helpful votes
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You had exactly the book I was looking for.
Thank you.
Don

Date of experience: August 15, 2021
New Mexico
1 review
0 helpful votes
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AVOID GREATBOOK PRICES
September 15, 2021

Alibris customer service is exceptional. I had a prolonged bad experience with one of the sellers and Alibris took the high road and refunded the full price of the expensive order.

Date of experience: August 15, 2021
Washington
1 review
0 helpful votes
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I wanted to use a discount of 3$ off for a 30 $ order. After I selected my items I did not find a way to put the Coupon "Lucky" in my order. Can you add this discount to my order please.

Date of experience: August 15, 2021
California
1 review
0 helpful votes
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Couldn't shop as a guest
September 14, 2021

Couldn't shop as a guest. Was forced to set a new password then somehow got sent to other site. A pain in the $#*!.

Date of experience: August 15, 2021
West Virginia
1 review
0 helpful votes
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Your log in process is glitchy and frustrating. Apparently I had an old account. When I tried to reset the password it sent me in a verification loop (stupid, fuzzy, "I am not a robot" pictures) that made me want to throw my phone. Someplace in your system is a cart with my name on it - that I couldn't get back to - that has two copies of a book I needed. Thanks, guys.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2021
Oklahoma
1 review
0 helpful votes
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Quick, easy, and cheap!
August 15, 2021

Quick, easy, and cheap! This site is awesome for picking up material for courses.

Date of experience: August 15, 2021
North Carolina
1 review
0 helpful votes
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Great resource for older design and decoration books!

Date of experience: August 15, 2021