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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,014
value
12,387
shipping
12,377
quality
12,371
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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I wanted to see the mailing charge on each item as I shopped.

Date of experience: August 18, 2021
California
1 review
0 helpful votes
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Very clear instructions
August 18, 2021

Very clear instructions. Freedom to return to shopping at any time.

Date of experience: August 18, 2021
Arizona
1 review
0 helpful votes
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I was unable to change the shipping address. Tried twice, but when I went to purchase the shipping address had not changed. Frustrating.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2021
California
1 review
0 helpful votes
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I was supposed to get a $20 discount
August 18, 2021

I was supposed to get a $20 discount. But no matter how many times I entered "DAYS" it never gave me a cr3edit. How disappointing, although the availabilty and price on the book I was looking for was still attractive.

Thanks for any help you can give me.

Yours Robert Etling, Solvang Ca. *******352

Date of experience: August 18, 2021
Washington
2 reviews
0 helpful votes
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Easy to find the book I wanted, and thrilled it's in stock.

Date of experience: August 18, 2021
Illinois
1 review
0 helpful votes
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This is my first visit
August 18, 2021

This is my first visit. I found interesting things right away.

Date of experience: August 18, 2021
Indiana
1 review
0 helpful votes
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Had to use a different browser to actually purchase a book. You offer coupons but nowhere to enter them.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2021
Pennsylvania
1 review
0 helpful votes
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It's tough comparing all the different prices and remembering which booksellers I've already got in my cart. I wind up going back and forth to spend money. In the end it's worth it. I really appreciated the new Cart saving feature.

Date of experience: August 18, 2021
North Carolina
1 review
0 helpful votes
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Very convenient payment process
August 18, 2021

Very convenient payment process. I hope your shopping process will be the same and will give you another 5

Date of experience: August 18, 2021
North Carolina
1 review
0 helpful votes
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Easy to find items, update account information and complete purchases.

Date of experience: August 18, 2021
Minnesota
1 review
0 helpful votes
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Very streamlined
August 18, 2021

Very streamlined. Easy to select price point of book based on quality.

Date of experience: August 18, 2021
Missouri
1 review
0 helpful votes
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Fast just as ordered love this site quick and easy

Date of experience: August 18, 2021
Pennsylvania
1 review
0 helpful votes
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Super easy to navigate
August 18, 2021

Super easy to navigate. I can always find what I need. Alibris is my go to for books.

Date of experience: August 18, 2021
North Carolina
2 reviews
0 helpful votes
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Easy to shop and make the order, I hope to get my order soon.

Date of experience: August 17, 2021
Wyoming
1 review
0 helpful votes
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Was looking for this book for bible study, and found one right away. Thank you. Hopefully, it won't take too long to get here.

Date of experience: August 17, 2021
Michigan
2 reviews
0 helpful votes
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This is just the ordering faze so hopefully the rest goes as smoothly

Date of experience: August 17, 2021
Nevada
2 reviews
0 helpful votes
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Alibris's online computer system is a breeze to use! It works so well and is a pleasure to use when ordering from Alibris, which encourages me to want to use Alibris as my first choice when searching for a book. Thank you Alibris!

Date of experience: August 17, 2021
Michigan
1 review
0 helpful votes
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Prices were great and the site was pretty easy to use. I would like a wishlist option or save for later that was easily accessible though.

Date of experience: August 17, 2021
Canada
1 review
0 helpful votes
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Fast and easy
August 18, 2021

Fast and easy. Just the seller did not reply to my question!

Date of experience: August 17, 2021
Michigan
1 review
0 helpful votes
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So glad to find this book from Alibris which is not available in the libraries I use.

Date of experience: August 17, 2021