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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,482
shipping
12,472
quality
12,466
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Some tomes i recieve the wrong book sometines i ask for hard cover and get paper back

Date of experience: August 27, 2021
Illinois
1 review
0 helpful votes
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All book descriptions should contain synopses, or at least a table of contents.

Date of experience: August 27, 2021
Texas
1 review
0 helpful votes
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The book I needed was out of print and hard to find. Alubris has what I needed and the order process was very simple.

Date of experience: August 27, 2021
Pennsylvania
1 review
0 helpful votes
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It is good to find books I want to read at reasonable prices.

Date of experience: August 27, 2021
Colorado
1 review
0 helpful votes
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Shipping cost too high...
September 26, 2021

Shipping cost too high... probably won't order again

Date of experience: August 27, 2021
California
1 review
0 helpful votes
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I found the book I wanted and placed it in my cart.
I tried to use the search feature to find more titles from the same seller and qualify for discounted shipping.
When I searched the seller's inventory by author's name, I couldn't even find the title I'd just ordered.
I then logged in and found that my cart was emptied and I could not find the same book from the seller I wanted. So that seller lost some business when I found the same book elsewhere.
Why do you make it difficult to do additional business with the same seller?
When I went to check out, a variety of other titles were recommended but without a way to search the existing seller's inventory.
I then tried to correct an old shipping address you had on file, but all I could do was add a new one. I could not delete an address I no longer use.
Truly unimpressed with your system. Unlikely to look to Alibris in future.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2021
New Hampshire
1 review
0 helpful votes
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For the most part good...
August 27, 2021

For the most part good... every now and then a book takes longer than anticipated

Date of experience: August 27, 2021
Colorado
1 review
0 helpful votes
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I love how you gave an option for better prices, than what I selected!

Date of experience: August 27, 2021
Georgia
1 review
0 helpful votes
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Great selection with all details clearly presented!

Date of experience: August 27, 2021
Georgia
2 reviews
0 helpful votes
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Very easily found the book I was looking for. Great Price

Date of experience: August 27, 2021
South Carolina
1 review
0 helpful votes
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I always find what I need at a low price here. Whether it is school books or pleasure reading. Most of the time when I compare prices, this cite comes out on top. One nitpick thing for me is that some of the books do not have summaries of what they are about. Otherewise, shipping comes on the date expected and sometimes before.

Date of experience: August 27, 2021
Virginia
1 review
0 helpful votes
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It was a quick transaction however it did slow down somewhat when I was checking out as a member and I kept getting a message that I was a guest. It finally worked out.

Date of experience: August 27, 2021
Oregon
1 review
0 helpful votes
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Great prices on used books
August 27, 2021

Great prices on used books. Checkout was very easy!

Date of experience: August 27, 2021
Florida
1 review
0 helpful votes
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Reliable and convenient
August 27, 2021

Reliable and convenient. For real readers, just books!

Date of experience: August 27, 2021
California
1 review
0 helpful votes
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Buying multiple books at various supplies, there must be a way to consolidate or offer discounted shipping charges? Shipping was 5 times the purchase. Also, at current shipping cost, timeline should be reduced?

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2021
Wisconsin
1 review
0 helpful votes
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Kinda hard to figure out your coupon code system and then PayPal doesn't recalculate until after you advance the initial screen. Confusing and not as good an ABE which is a better site.

Date of experience: August 27, 2021
New York
1 review
0 helpful votes
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Love getting dictionaries and books from this site. Never had an issue.

Date of experience: August 27, 2021
Florida
1 review
0 helpful votes
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Searching for books at easy
August 27, 2021

Searching for books at easy. Some of the shipping cost are high. Otherwise there is a good selection for children.

Date of experience: August 27, 2021
New York
1 review
0 helpful votes
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Amazon better watch out!
August 27, 2021

Amazon better watch out! Alibris is a great site for quality books.

Date of experience: August 27, 2021
Ohio
1 review
0 helpful votes
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Quick & easy!
August 27, 2021

Quick & easy! Shocked at how cheap used books are!

Date of experience: August 27, 2021