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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Your site says I can pick free shipping items. When I did, your page did not update me for the free shipping I qualified for when I selected 2 books totaling $39. Therefore, I deleted the 2nd book and settled for the initial book I wanted, Polarity Therapy Vol. 2.
I was able to find a used copy for about $5.00, including shipping.
I ordered a book, you told me it wasn't available, but it's still says it's available on your site. This suggests that you're listing aren't reliable. It also means I probably won't get the book when I need it.
Shipping needs to be clearer before I fill my shopping cart!
And when I filled it the first time, yesterday, everything got erased when I created a new acccount. Very frustrating site.
Just didn't have another book I wanted. An issue was the site kept rejecting United States
Shopping and checking out was quick and easy. Will order from here again.
Just placed order. So far so good. Now hoping I will get this mailed to be as you indicated..
First time user, however, it was easy to use and order the book I needed for my granddaughter.
I can always find what I want and at a good price! It's so easy to order books.
Very helpful at checkout. Easy to navigate on website. Very pleased to find and order this rare book.
Awesomeness. Found the soundtrack album QUADRAPHENIA, 2 cd, box set by THE WHO. For $1.89! What a deal!
Great site, love the shopping experience, keep up the great work!
I got confused about purchasing "An Artificial Night" because the picture indicates it's an audiobook. I'm pretty sure I'm not actually purchasing an audiobook now, but I almost didn't get it
Your site is easy to use and you offer good prices.
Good so far. I had a minor issue on entering my address. Dashlane had entered the full state name, ARIZONA, and your edits caught the error, but I saw the country being highlighted. I was confused for a bit until I READ the full error message. It might be better to not highlight the country in this case.
I am simply very happy that I don't have to buy books through Amazon and I can support family-owned business
Like how when i click continue shopping that i'm still on the same page and not reset to the home page!
I changed my password and it cleared the shopping cart and I had to look for the book again and it had gone up by $1. Bad
Would have left 5 stars, but I think it's confusing that Free Shipping doesn't show until after I've accessed my Paypal account or credit card to make a purchase. It makes it look like you're getting locked into buying your purchases with shipping charges still showing. Other than that, however, the experience was fine.
It gave details as far as how many episodes and which episode #s were in this particular volume or set; making it easy for me as a shopper to know exactly what I was getting. In addition, to the already low low price!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

