Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,495
shipping
12,485
quality
12,479
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Annie H.
Unfollow Annie H.
Share Review
Report Review

Your site says I can pick free shipping items. When I did, your page did not update me for the free shipping I qualified for when I selected 2 books totaling $39. Therefore, I deleted the 2nd book and settled for the initial book I wanted, Polarity Therapy Vol. 2.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2021
Utah
1 review
0 helpful votes
Follow Lesley N.
Unfollow Lesley N.
Share Review
Report Review

I was able to find a used copy for about $5.00, including shipping.

Date of experience: September 3, 2021
California
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

I ordered a book, you told me it wasn't available, but it's still says it's available on your site. This suggests that you're listing aren't reliable. It also means I probably won't get the book when I need it.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2021
New Jersey
1 review
0 helpful votes
Follow JENNIFER Y.
Unfollow JENNIFER Y.
Share Review
Report Review

Shipping needs to be clearer before I fill my shopping cart!
And when I filled it the first time, yesterday, everything got erased when I created a new acccount. Very frustrating site.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2021
Texas
1 review
0 helpful votes
Follow Carolyn F.
Unfollow Carolyn F.
Share Review
Report Review

Just didn't have another book I wanted
September 3, 2021

Just didn't have another book I wanted. An issue was the site kept rejecting United States

Date of experience: September 3, 2021
California
1 review
0 helpful votes
Follow Lydia M.
Unfollow Lydia M.
Share Review
Report Review

Shopping and checking out was quick and easy. Will order from here again.

Date of experience: September 3, 2021
Texas
1 review
0 helpful votes
Follow alma A.
Unfollow alma A.
Share Review
Report Review

Just placed order
September 3, 2021

Just placed order. So far so good. Now hoping I will get this mailed to be as you indicated..

Date of experience: September 3, 2021
Arizona
1 review
0 helpful votes
Follow Maxine W.
Unfollow Maxine W.
Share Review
Report Review

First time user, however, it was easy to use and order the book I needed for my granddaughter.

Date of experience: September 3, 2021
Kentucky
2 reviews
1 helpful vote
Follow Francie S.
Unfollow Francie S.
Share Review
Report Review

I can always find what I want and at a good price! It's so easy to order books.

Date of experience: September 3, 2021
GB
2 reviews
0 helpful votes
Follow Christopher G.
Unfollow Christopher G.
Share Review
Report Review

Very helpful at checkout. Easy to navigate on website. Very pleased to find and order this rare book.

Date of experience: September 3, 2021
Indiana
1 review
0 helpful votes
Follow Toma Z.
Unfollow Toma Z.
Share Review
Report Review

Awesomeness
September 3, 2021

Awesomeness. Found the soundtrack album QUADRAPHENIA, 2 cd, box set by THE WHO. For $1.89! What a deal!

Date of experience: September 3, 2021
Texas
1 review
0 helpful votes
Follow Donald T.
Unfollow Donald T.
Share Review
Report Review

Great site, love the shopping experience, keep up the great work!

Date of experience: September 3, 2021
Washington
1 review
0 helpful votes
Follow Eileen J.
Unfollow Eileen J.
Share Review
Report Review

I got confused about purchasing "An Artificial Night" because the picture indicates it's an audiobook. I'm pretty sure I'm not actually purchasing an audiobook now, but I almost didn't get it

Date of experience: September 3, 2021
Texas
1 review
0 helpful votes
Follow Nancy B.
Unfollow Nancy B.
Share Review
Report Review

Your site is easy to use and you offer good prices.

Date of experience: September 3, 2021
Arizona
1 review
0 helpful votes
Follow Mark M.
Unfollow Mark M.
Share Review
Report Review

Good so far
September 3, 2021

Good so far. I had a minor issue on entering my address. Dashlane had entered the full state name, ARIZONA, and your edits caught the error, but I saw the country being highlighted. I was confused for a bit until I READ the full error message. It might be better to not highlight the country in this case.

Date of experience: September 3, 2021
California
1 review
0 helpful votes
Follow Sergio J.
Unfollow Sergio J.
Share Review
Report Review

I am simply very happy that I don't have to buy books through Amazon and I can support family-owned business

Date of experience: September 3, 2021
New York
1 review
0 helpful votes
Follow Donald T.
Unfollow Donald T.
Share Review
Report Review

Like how when i click continue shopping that i'm still on the same page and not reset to the home page!

Date of experience: September 3, 2021
Texas
3 reviews
1 helpful vote
Follow Richard T.
Unfollow Richard T.
Share Review
Report Review

I changed my password and it cleared the shopping cart and I had to look for the book again and it had gone up by $1. Bad

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2021
Florida
1 review
0 helpful votes
Follow Cynthia P.
Unfollow Cynthia P.
Share Review
Report Review

Would have left 5 stars, but I think it's confusing that Free Shipping doesn't show until after I've accessed my Paypal account or credit card to make a purchase. It makes it look like you're getting locked into buying your purchases with shipping charges still showing. Other than that, however, the experience was fine.

Date of experience: September 3, 2021
Texas
1 review
0 helpful votes
Follow abraham S.
Unfollow abraham S.
Share Review
Report Review

It gave details as far as how many episodes and which episode #s were in this particular volume or set; making it easy for me as a shopper to know exactly what I was getting. In addition, to the already low low price!

Date of experience: September 3, 2021