Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,011
value
12,320
shipping
12,310
quality
12,304
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Idaho
2 reviews
0 helpful votes
Follow Debora M.
Unfollow Debora M.
Share Review
Report Review

Great price, shipping is a bummer, more than the books. But all in all good experience.

Date of experience: September 22, 2021
Mississippi
1 review
0 helpful votes
Follow Debora T.
Unfollow Debora T.
Share Review
Report Review

I have been shopping at alibris for many years. I have always been very happy with my experience and the quality of the books I purchase!

Date of experience: September 22, 2021
Indiana
1 review
0 helpful votes
Follow Martha N.
Unfollow Martha N.
Share Review
Report Review

Love getting my books through Alibris, they are always in good condition

Date of experience: September 22, 2021
Michigan
1 review
0 helpful votes
Follow Donna W.
Unfollow Donna W.
Share Review
Report Review

Excellent range of choices, availability of titles
September 22, 2021
Updated review

Excellent range of choices, availability of titles.

Date of experience: September 22, 2021

Easy to use, high quality, reliable service
June 7, 2021
Previous review

Easy to use, high quality, reliable service.

Date of experience: June 7, 2021
Louisiana
1 review
0 helpful votes
Follow clarence U.
Unfollow clarence U.
Share Review
Report Review

Outstanding selection, easy to view and choose material.

Date of experience: September 22, 2021
Florida
1 review
0 helpful votes
Follow Richard X.
Unfollow Richard X.
Share Review
Report Review

I have ordered other books from you before
September 22, 2021
Updated review

I have ordered other books from you before. I'm now at Fort Myers City Marina, 1300 Lee Street, Fort Myers, Fl ******* so please send this book to the above shipping address. Would appreciate confirmation. Best regards, Richard---- *******@gmail.com

Date of experience: September 22, 2021

Excellent!
May 12, 2021
Previous review

Excellent! 5 Stars Your payment/shipping software is AA+

Date of experience: May 11, 2021
Florida
1 review
0 helpful votes
Follow Victoria O.
Unfollow Victoria O.
Share Review
Report Review

First timer
September 22, 2021

First timer. Found exactly what I wanted. Thank you bunches

Date of experience: September 22, 2021
North Carolina
1 review
0 helpful votes
Follow Bobbie B.
Unfollow Bobbie B.
Share Review
Report Review

I had a hard time getting the free shipping to show up in check out and with no customer service I was on my own.

Date of experience: September 22, 2021
New Hampshire
1 review
0 helpful votes
Follow Joseph Q.
Unfollow Joseph Q.
Share Review
Report Review

Excellent selection and prices
September 22, 2021
Updated review

Excellent selection and prices. Most listings have complete information.

Date of experience: September 22, 2021

Great, always lots of choices
July 6, 2021
Previous review

Great, always lots of choices

Date of experience: July 6, 2021
Missouri
3 reviews
0 helpful votes
Follow Bill E.
Unfollow Bill E.
Share Review
Report Review

I was told I would receive a five-dollar coupon. I wanted to use it but could not find it. It would also be nice to see the shipping cost before check out.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2021
Missouri
1 review
0 helpful votes
Follow Charles R.
Unfollow Charles R.
Share Review
Report Review

This is very good quality used text books at a significant discount.

Date of experience: September 22, 2021
Georgia
1 review
0 helpful votes
Follow Donna Z.
Unfollow Donna Z.
Share Review
Report Review

Easy and quick to order
September 22, 2021

Easy and quick to order. Excited about receiving the books.

Date of experience: September 22, 2021
New York
2 reviews
0 helpful votes
Follow chris X.
Unfollow chris X.
Share Review
Report Review

Easy to use site, good price
September 22, 2021

Easy to use site, good price. Very smooth experience.

Date of experience: September 22, 2021
Massachusetts
1 review
0 helpful votes
Follow Jessica K.
Unfollow Jessica K.
Share Review
Report Review

I was able to find my son's history book! And at a decent price for what it is! Thanks a bunch!

Date of experience: September 21, 2021
Hawaii
1 review
0 helpful votes
Follow Larry E.
Unfollow Larry E.
Share Review
Report Review

I appreciate the variety of titles and the great prices.

Date of experience: September 21, 2021
Colorado
1 review
0 helpful votes
Follow Anastasia N.
Unfollow Anastasia N.
Share Review
Report Review

I could not apply the rhyme coupon so I was disappointed.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
Florida
1 review
0 helpful votes
Follow Rebecca C.
Unfollow Rebecca C.
Share Review
Report Review

It was a bit confusing when free shipping wasn't being displayed before reviewing checkout (the last step) and only shown after the payment info was entered - I almost didn't continue as I thought I'd be charged $20+ for shipping even though I verified everything was SVS eligible. Otherwise, search worked fantastic and filters as well, and the book prices are almost always better than any other site.

Date of experience: September 21, 2021
Washington
1 review
0 helpful votes
Follow Judith X.
Unfollow Judith X.
Share Review
Report Review

It is always a plus when I can purchase hardcover books in good condition.

Date of experience: September 21, 2021
Illinois
2 reviews
0 helpful votes
Follow joyce Y.
Unfollow joyce Y.
Share Review
Report Review

I had a message for $20 off or free shipping but when I placed my order nothing was taken off

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
California
1 review
0 helpful votes
Follow Cheri L.
Unfollow Cheri L.
Share Review
Report Review

I love Alibris, great selection, great prices, and wonderful customer service.

Date of experience: September 21, 2021