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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I was able to find my son's history book! And at a decent price for what it is! Thanks a bunch!
I appreciate the variety of titles and the great prices.
I could not apply the rhyme coupon so I was disappointed.
It was a bit confusing when free shipping wasn't being displayed before reviewing checkout (the last step) and only shown after the payment info was entered - I almost didn't continue as I thought I'd be charged $20+ for shipping even though I verified everything was SVS eligible. Otherwise, search worked fantastic and filters as well, and the book prices are almost always better than any other site.
It is always a plus when I can purchase hardcover books in good condition.
I had a message for $20 off or free shipping but when I placed my order nothing was taken off
I love Alibris, great selection, great prices, and wonderful customer service.
Thanks for always having just what I'm looking for!
I was wanting a cupon. Going to "I am human" put me in a loop. That took me to one more step while they were checking my browser. After two "check the boxes with airplanes" and three "check the boxes with trucks. I gave up.
I have found two books I was looking for first time on the site
Nice interface. Their was some issues with a coupons
I've been a customer for several years, and I can count on your inventory and price.
The only thing is that the shipment arrival is long estimated at least 30 days!
Very easy site to navigate with a lot of bargains.
So glad to see this independently published book available through Alibris. He is a local author.
It is annoying to have to keep clicking on "more details" to find the shipping cost for an item. This should be automatically added to the item cost so I can immediately see the real cost of the item.
They need to post shipping charges
In book list instead of at checkout!
Textbook shopping is a bit difficult since it can be tough to tell what edition each copy listed it. The prices are great though.
Using Safari, you did not recognize my password and then never sent me a change password. So, I used Firefox instead and you recognized my password, but did not offer the cart optimizer. It was a long process to add the books I originally had in my cart when I used Safari, since I could not copy them to Firefox. And in the process I forgot to add Noah Feldman's The Three Loves of James Madison. All in all a very frustrating and time consuming experience, which should not have been necessary, if your website worked properly, was more user friendly, and offered someone to talk to. Finally, your shipping cost is a dollar more than other websites.
UGH. I am paying for sales tas and I should not. 2. I started to enter in books I wanted and came back and my shopping cart was empty. 3. It took me forever to figure out how to change my billing address. This was very frustrating
Competitive prices. Alternative to Marxist Amazon.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

