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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,014
value
12,392
shipping
12,382
quality
12,376
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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I can find the titles on your web site very easily and the prices are sensational. Thanks alibris you're great!
EJS

Date of experience: July 22, 2025
New York
1 review
0 helpful votes
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Very easy to order great books instead of waiting weeks to borrow from the library.

Date of experience: July 22, 2025
Virginia
1 review
0 helpful votes
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GOOD BOOK AND INTERESTING
August 1, 2025
Updated review

Good book and amazing, delivery very well. I have where buy others books.

Date of experience: July 22, 2025

Good experience, my second experiene, i hope always...
July 11, 2025
Previous review

Good experience, my second experiene, i hope always be pleased.

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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Check out was quick and easy
August 1, 2025

Check out was quick and easy - my only comment is that your search is limited and doesn't allow for books by topic

Date of experience: July 22, 2025
New Jersey
1 review
0 helpful votes
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The Women, was delivered
August 1, 2025

Arrived in acceptable time period.
Happy to receive in decent condition

Date of experience: July 22, 2025
Canada
1 review
0 helpful votes
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Easy and straight forward
August 1, 2025

Easy and straight forward. The Coupert Coupon program was available, which was great! Thank You!

Date of experience: July 21, 2025
California
1 review
0 helpful votes
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All 7 books arrived - but...
August 1, 2025

Extremely slow arrival of partial shipments. It took over a month for all books to arrive. Frustrating.

Date of experience: July 21, 2025
Oregon
1 review
0 helpful votes
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So far I really like the book selection and options...
August 1, 2025
Updated review

So far I really like the book selection and options but shipping is a little high

Date of experience: July 21, 2025

You had two selections I have been looking for for...
July 15, 2025
Previous review

You had two selections I have been looking for for a really good price. Thank you

Date of experience: July 4, 2025
Oregon
1 review
0 helpful votes
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I found the out-of-print book I was looking for at a good price.

Date of experience: July 21, 2025
Indiana
1 review
0 helpful votes
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Good condition
August 1, 2025

Cd came in great condition was exactly what was described in the listing.

Date of experience: July 21, 2025
Nebraska
1 review
0 helpful votes
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Books are easily found; location and condition
August 1, 2025
Updated review

Books are easily found; location and condition. Prices vary by condition.

Date of experience: July 21, 2025

Previous customer so had to come back for more. Looking for my fathers book. There were multiple copies available so purchased a couple. One was extremely overpriced but overall well pleased.

Date of experience: July 21, 2024
Texas
1 review
0 helpful votes
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Great Service!
August 1, 2025

Book arrived in condition promised -- very good. Shipped quickly an d well packaged

Date of experience: July 21, 2025
California
1 review
0 helpful votes
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Expedited delivery
August 1, 2025

Great speedy delivery received the package quickly in mailbox.

Date of experience: July 21, 2025
Puerto Rico
1 review
0 helpful votes
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As decribed
August 1, 2025

Was Very good. Not the first time using for my kids school books.

Date of experience: July 21, 2025
Michigan
1 review
0 helpful votes
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Easy to navigate website
August 1, 2025

Easy to navigate website. Good prices; had what I was looking for.

Date of experience: July 21, 2025
Missouri
1 review
0 helpful votes
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Book Purchase
August 1, 2025

My experience was great! I will order again! This at least 50 characters will cause me not to participate again.

Date of experience: July 21, 2025
Idaho
1 review
0 helpful votes
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Great purchase!
August 1, 2025

Super easy purchase, will buy from you again! Thank you very much

Date of experience: June 30, 2025
Wisconsin
1 review
0 helpful votes
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The only way I books, I have probably bought over 600 for here.

Date of experience: July 21, 2025
Florida
1 review
0 helpful votes
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I ordered a cookbook. I received a history book. I waited a long time for the book and was excited when the package arrived, but that disappeared as soon as I opened it. I have since ordered The Taste of Jamaica from another seller. Thanks for asking.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 21, 2025
Florida
1 review
0 helpful votes
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Awesome Service
July 31, 2025

Great experience buying these books. Received them in excellent condition. Would highly recommend them!

Date of experience: July 21, 2025