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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,568
shipping
12,558
quality
12,552
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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The site works smoothly, even for an unskilled user. And I was pleasantly surprised at the bargain price on a classic textbook. RD

Date of experience: December 13, 2021
Iowa
1 review
0 helpful votes
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Thank you for letting me place an order as a guest!

Date of experience: December 13, 2021
New York
1 review
0 helpful votes
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Quick & easy
December 14, 2021

Quick & easy. Wish shipping were less expensive but...

Date of experience: December 13, 2021
Alabama
1 review
0 helpful votes
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First time customer
December 14, 2021

First time customer.
Found what I was looking for and purchased same.

Date of experience: December 13, 2021
Illinois
1 review
0 helpful votes
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Very happy with the ease of the purchase and price of the order!

Date of experience: December 13, 2021
Illinois
1 review
0 helpful votes
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I have had a good experience with Alibris. The quality of the service is on par with Amazon,

Date of experience: December 13, 2021
California
1 review
0 helpful votes
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The site is very user unfriendly when it comes to purchasing. I had things in my cart, and was called away. Came back and site said there was nothing in my cart. Then i got an email saying there was. When checked, they said nothing there. Etc. Finally i went to site again and had to change password. All in all had it not been a book quite difficult to find, i would have given up. The good thing is that the book was in stock so i was able to purchase it.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2021
California
2 reviews
0 helpful votes
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There is not enough details about the contents of the books

Date of experience: December 13, 2021
California
1 review
0 helpful votes
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It was easy to find the book I was looking for with lots of purchasing options

Date of experience: December 13, 2021
New Mexico
1 review
0 helpful votes
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I have never been disappointed on quality of books ordered!

Date of experience: December 13, 2021
Canada
1 review
0 helpful votes
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I was unable to create a 2nd shipping address because it wouldn't let me input the proper postal code for the billing address.

Date of experience: December 13, 2021
Pennsylvania
1 review
0 helpful votes
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Alibris is a wonderful marketplace with a wide assortment
December 13, 2021
Updated review

Alibris is a wonderful marketplace with a wide assortment

Date of experience: December 13, 2021

Easy to find a copy of the book in the condition I...
November 25, 2021
Previous review

Easy to find a copy of the book in the condition I prefer.

Date of experience: November 25, 2021
Missouri
1 review
0 helpful votes
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Navigation seems easy but similar titles are grouped too much

Date of experience: December 13, 2021
Washington
1 review
0 helpful votes
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Prices advertised on Google were not actual price.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2021
Texas
1 review
0 helpful votes
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Excellent selection, well designed website, good opportunity to support an independent.

Date of experience: December 13, 2021
Georgia
2 reviews
0 helpful votes
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Some hard to books. Your company make finding them easy. An they reasonably priced.

Date of experience: December 13, 2021
Montana
1 review
0 helpful votes
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Albris has always provided me with an excellent shopping experience. All of the shippers have been reliable and swift.

Date of experience: December 13, 2021
New Jersey
1 review
0 helpful votes
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Finding the title I was looking for and checking out was simple. I like that PayPal was an option. We shall see how long it takes for the book to arrive, and its condition. I do appreciate the warning of depending on where the book is coming from there might be delays.

Date of experience: December 13, 2021
Massachusetts
1 review
0 helpful votes
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Credit card payment confusing
December 13, 2021

Credit card payment confusing. Never had to select card brand before.

Date of experience: December 13, 2021
New Hampshire
2 reviews
0 helpful votes
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Easy to order and find the book I was looking for. They had many different selections.

Date of experience: December 13, 2021