Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,552
shipping
12,542
quality
12,536
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Nicki X.
Unfollow Nicki X.
Share Review
Report Review

Wonderful!
December 14, 2021

Wonderful! Where would I be without Alibris? You always come through for me!

Date of experience: December 14, 2021
Arizona
1 review
0 helpful votes
Follow Halstead T.
Unfollow Halstead T.
Share Review
Report Review

Getting the books here was easy and quite simple. And the price paid for each more than makes up for the cost to ship them to me.

Date of experience: December 14, 2021
New Hampshire
1 review
0 helpful votes
Follow Eleanor Q.
Unfollow Eleanor Q.
Share Review
Report Review

Your servers must be pretty robust, because I didn't have any problems with an order being dumped, thank Goddess.

Date of experience: December 14, 2021
Louisiana
1 review
0 helpful votes
Follow Linda K.
Unfollow Linda K.
Share Review
Report Review

Simply easy and great price for what I needed. Thanks

Date of experience: December 14, 2021
New York
1 review
0 helpful votes
Follow Alison O.
Unfollow Alison O.
Share Review
Report Review

Your system used a false reason for rejecting my payment three times my billing and mailing address are the same. Your system did not correlate my Visa info properly and I went to Paypal to pay this.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 14, 2021

I made an inquiry on the book but there was no like...
May 15, 2021
Previous review

I made an inquiry on the book but there was no like BACK to which book, even which company in the info sent. You should make this easier to click BACK to what was sought.

Date of experience: May 15, 2021
Pennsylvania
1 review
0 helpful votes
Follow Virginia W.
Unfollow Virginia W.
Share Review
Report Review

Nicely laid out; easy to navigate; like that you include Paypal

Date of experience: December 14, 2021
Colorado
1 review
0 helpful votes
Follow Jeannie V.
Unfollow Jeannie V.
Share Review
Report Review

Couldn't place a different shipping address as my billing address was different. Had to use another card to match shipping address.

Date of experience: December 14, 2021
Florida
1 review
0 helpful votes
Follow Joseph L.
Unfollow Joseph L.
Share Review
Report Review

Why the multiple attempts to send me unwanted coupons via e-mail? Why do I have to decline the offer up to 3 times? That's ridiculous...

Date of experience: December 14, 2021
Kansas
1 review
0 helpful votes
Follow Sharon E.
Unfollow Sharon E.
Share Review
Report Review

I always have had a good experience ordering books from here

Date of experience: December 14, 2021
Florida
1 review
0 helpful votes
Follow George X.
Unfollow George X.
Share Review
Report Review

It was very easy to choose the books I wanted and to sign up for an account.

Date of experience: December 14, 2021
Indiana
1 review
0 helpful votes
Follow Kathleen J.
Unfollow Kathleen J.
Share Review
Report Review

If all items are shipped from one seller, you should offer discounted shipping!

Date of experience: December 14, 2021
Mississippi
1 review
0 helpful votes
Follow Steven Z.
Unfollow Steven Z.
Share Review
Report Review

I have always been pleased with the available and price of the books I am looking for.

Date of experience: December 14, 2021
Nebraska
1 review
0 helpful votes
Follow Beverly H.
Unfollow Beverly H.
Share Review
Report Review

I have been so pleased with the savings and the promptness of deliveries. I am glad that a dear friend told me about Alibris!

Date of experience: December 14, 2021

Very user friendly and great prices!
July 12, 2021
Previous review

Very user friendly and great prices!

Date of experience: July 12, 2021
California
1 review
0 helpful votes
Follow Patricia Q.
Unfollow Patricia Q.
Share Review
Report Review

Very nice surprise to find two older movies available here!

Date of experience: December 14, 2021
Arizona
1 review
0 helpful votes
Follow Elizabeth Q.
Unfollow Elizabeth Q.
Share Review
Report Review

OK but I thought I had an account with y'all
December 14, 2021
Updated review

OK but I thought I had an account with y'all. Not so?

Date of experience: December 14, 2021

Easy to do
August 9, 2021
Previous review

Easy to do

Date of experience: August 9, 2021
Canada
1 review
0 helpful votes
Follow Helmfried K.
Unfollow Helmfried K.
Share Review
Report Review

Shipping too expensive, could get in cheaper at a store

Date of experience: December 14, 2021
District of Columbia
1 review
0 helpful votes
Follow Larry V.
Unfollow Larry V.
Share Review
Report Review

Never any trouble with Alibris
December 14, 2021
Updated review

Never any trouble with Alibris. Things always go smooth. Their a great resource.

Date of experience: December 14, 2021

Never had any trouble
November 6, 2021
Previous review

Never had any trouble

Date of experience: November 6, 2021
New Jersey
1 review
0 helpful votes
Follow Patricia P.
Unfollow Patricia P.
Share Review
Report Review

Shopping here is the absolute best
December 14, 2021

Shopping here is the absolute best. I've yet to be disappointed. We can usually find just about any book we look for.
The "Wish List" is an added bonus.

Date of experience: December 14, 2021
Florida
1 review
0 helpful votes
Follow Ellie V.
Unfollow Ellie V.
Share Review
Report Review

It was a pleasant experience and you had the books I wanted and I could by several copies.

Date of experience: December 14, 2021
North Carolina
1 review
0 helpful votes
Follow Jaimi B.
Unfollow Jaimi B.
Share Review
Report Review

Alibris is always easy to navigate, and usually has the textbooks that I need at the lowest prices!

Date of experience: December 14, 2021