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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,026
value
12,606
shipping
12,596
quality
12,590
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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I though the estimated shipping would be corrected on checkout. You overcharged me by $1 for shipping. $3.49 and $4.49 equals $7.98 not $8.98. I expected this to be corrected. I have pictures of the books (the $3.49 shipping is actually only a pamphlet) of the shipping charges so I have proof of what the cost should have been. If you need to see them and can't look it up on your website, although I don't know why you couldn't, email me and I'll send the. This is the first time I've shopped on you website, and I do almost all my buying online, but even if it is only a $1 this leaves a very bad taste in my mouth, and I defiantly won't be back if this is not easily corrected. And I will share my experience here as well. I look forward to hearing from you. Jeanne Coffey

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 15, 2021
Oregon
0 reviews
0 helpful votes
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Carts and wishlists appear to expire for guests, and do so far sooner than the 12-hour holding period for items added to one's cart. This means it's possible to lose an item from the cart (because the whole cart expired), but not be able to add the item back to the cart (because the item is still being "reserved"). I don't know what the actual expiration period is, but it appears to be a few hours at most. It should be at least *days* long, if not weeks.

Beyond that, I find the way that items are presented fairly confusing, especially when the same basic item (e.g. CD or DVD) shows up as several different search result items. The site should do a better job of consolidating search data and of making clear to the user what the item really is.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 15, 2021
New Mexico
1 review
0 helpful votes
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Paypal continues to be a problem for me so I won't use it

Date of experience: December 15, 2021
Texas
1 review
0 helpful votes
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It's been a learning experience, discerning the viable vendors from the not-so reliable ones. However I've had some very positive experiences, so I'm pleased with having a site where I can support local businesses and get the specific books that I need.

Date of experience: December 15, 2021
Florida
1 review
0 helpful votes
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I've been totally pleased with everything I have ever...
December 16, 2021
Updated review

I've been totally pleased with everything I have ever ordered from Alibris from books to videos. I'm glad someone told me about this website a long time ago.

Date of experience: December 15, 2021

I really enjoy ordering from this web site
September 28, 2021
Previous review

I really enjoy ordering from this web site.

Date of experience: September 28, 2021
Michigan
1 review
0 helpful votes
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Your book prices are low, but your shipping is higher than most.

Date of experience: December 15, 2021
California
1 review
0 helpful votes
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Many items no longer available
December 15, 2021
Updated review

Many items no longer available. Should have been removed from listing

Date of experience: December 15, 2021

Your Email indicated I would receive a 10% weekend...
July 30, 2021
Previous review

Your Email indicated I would receive a 10% weekend discount. Discount was not applied and did not see any way to apply it.

Date of experience: July 30, 2021
Texas
1 review
0 helpful votes
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Easy order process
December 15, 2021

Easy order process. Don't know about the delivery at this point.

Date of experience: December 15, 2021
California
1 review
0 helpful votes
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Very accessible website and ordering system! So very refreshing to a tech resistant gal like me! Thank you!

Date of experience: December 15, 2021
Illinois
1 review
0 helpful votes
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No Hassles, no long checkout lines, fast service, quality merchandise. What more could a person ask for!

Date of experience: December 15, 2021
California
1 review
0 helpful votes
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I always find what I'm looking for at Alibris. Thank you!

Date of experience: December 15, 2021
New York
1 review
0 helpful votes
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Never a problem receiving the books I order. Thanks!

Date of experience: December 15, 2021
District of Columbia
1 review
0 helpful votes
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I've used this site for decades but it's been a while. Just as efficient as ever. Thanks so much.

Date of experience: December 15, 2021
Florida
1 review
0 helpful votes
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Been buying through Alibris for years
December 15, 2021

Been buying through Alibris for years. Sometimes loo elsewere, but have always bought through Alibris. Have never got to use a discount as most of my years of buying never meets the cost point to use. Wish it would be available to me.

Date of experience: December 15, 2021
South Carolina
1 review
0 helpful votes
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Very easy to find what you want
December 15, 2021

Very easy to find what you want. Good category filters.

Date of experience: December 15, 2021
Utah
1 review
0 helpful votes
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I really appreciate the selection and variety at such...
December 15, 2021
Updated review

I really appreciate the selection and variety at such great prices. AND I can buy used! Fabulous.

Date of experience: December 15, 2021

Great site
November 12, 2021
Previous review

Great site. Easy to use. And, I greatly appreciate the help in supporting Independent Book Sellers!

Date of experience: November 12, 2021
Hawaii
1 review
0 helpful votes
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Always a pleasure shopping online and finding great...
December 15, 2021
Updated review

Always a pleasure shopping online and finding great bargains from the many book sellers.

Date of experience: December 15, 2021

I would like to be able to order by book seller
November 24, 2021
Previous review

I would like to be able to order by book seller

Date of experience: November 24, 2021

Easy to find the books I can't find at libraries or...
November 10, 2021
Previous review

Easy to find the books I can't find at libraries or Amazon.

Date of experience: November 9, 2021
Illinois
1 review
0 helpful votes
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Easy check out!
December 15, 2021

Easy check out! Hopefully the package will arrive as easily! Thank you

Date of experience: December 15, 2021
Idaho
1 review
0 helpful votes
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I saw online I would get free shipping if my order was over $50 but I did not

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 15, 2021
Illinois
1 review
0 helpful votes
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I love finding hard to find books and helping small...
December 15, 2021
Updated review

I love finding hard to find books and helping small retailers.

Date of experience: December 15, 2021

Great finds and good prices
August 15, 2021
Previous review

Great finds and good prices.

Date of experience: August 15, 2021