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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I though the estimated shipping would be corrected on checkout. You overcharged me by $1 for shipping. $3.49 and $4.49 equals $7.98 not $8.98. I expected this to be corrected. I have pictures of the books (the $3.49 shipping is actually only a pamphlet) of the shipping charges so I have proof of what the cost should have been. If you need to see them and can't look it up on your website, although I don't know why you couldn't, email me and I'll send the. This is the first time I've shopped on you website, and I do almost all my buying online, but even if it is only a $1 this leaves a very bad taste in my mouth, and I defiantly won't be back if this is not easily corrected. And I will share my experience here as well. I look forward to hearing from you. Jeanne Coffey
Carts and wishlists appear to expire for guests, and do so far sooner than the 12-hour holding period for items added to one's cart. This means it's possible to lose an item from the cart (because the whole cart expired), but not be able to add the item back to the cart (because the item is still being "reserved"). I don't know what the actual expiration period is, but it appears to be a few hours at most. It should be at least *days* long, if not weeks.
Beyond that, I find the way that items are presented fairly confusing, especially when the same basic item (e.g. CD or DVD) shows up as several different search result items. The site should do a better job of consolidating search data and of making clear to the user what the item really is.
Paypal continues to be a problem for me so I won't use it
It's been a learning experience, discerning the viable vendors from the not-so reliable ones. However I've had some very positive experiences, so I'm pleased with having a site where I can support local businesses and get the specific books that I need.
I've been totally pleased with everything I have ever ordered from Alibris from books to videos. I'm glad someone told me about this website a long time ago.
I really enjoy ordering from this web site.
Your book prices are low, but your shipping is higher than most.
Many items no longer available. Should have been removed from listing
Your Email indicated I would receive a 10% weekend discount. Discount was not applied and did not see any way to apply it.
Easy order process. Don't know about the delivery at this point.
Very accessible website and ordering system! So very refreshing to a tech resistant gal like me! Thank you!
No Hassles, no long checkout lines, fast service, quality merchandise. What more could a person ask for!
I always find what I'm looking for at Alibris. Thank you!
Never a problem receiving the books I order. Thanks!
I've used this site for decades but it's been a while. Just as efficient as ever. Thanks so much.
Been buying through Alibris for years. Sometimes loo elsewere, but have always bought through Alibris. Have never got to use a discount as most of my years of buying never meets the cost point to use. Wish it would be available to me.
Very easy to find what you want. Good category filters.
I really appreciate the selection and variety at such great prices. AND I can buy used! Fabulous.
Great site. Easy to use. And, I greatly appreciate the help in supporting Independent Book Sellers!
Always a pleasure shopping online and finding great bargains from the many book sellers.
I would like to be able to order by book seller
Easy to find the books I can't find at libraries or Amazon.
Easy check out! Hopefully the package will arrive as easily! Thank you
I saw online I would get free shipping if my order was over $50 but I did not
I love finding hard to find books and helping small retailers.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

