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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I knew what I wanted, you had it in my search, and everything went very well. I like dealing with Alibris... I have always had good experiences with you
I really appreciate the recommendation under the original title that I searched for
Since I knew what I was looking for, this was a very easy endeavor. The website is clear and easy to navigate.
Very easy and intuitive to shop on the Alibris site. Haven't purchased anything for a while but I found what I wanted quickly.
3 to 14 days shipping?!? That's way to vague. Not confident in receipt
Every time I order it has been smooth easy transaction.
I ordered 2 identical books from same vendor but postage was doubled. Why?
If the book seller had more than one copy, I could not navigate website to find it.
Also I would like to know shipping charges before entering my credit card info. Site is NOT user friendly.
Easy and quick. Ty for making this so convenient. I will shop with this site again.
I have purchased a few books from Alibris and am always impressed.
Excellent experience. Found what I was looking for.
I enjoy the layout of the site, it is easy to read and use. Thank you
I tried yesterday to make this book order, and Alibris did not accept my password which was correct as far as I could tell. But I went ahead and requested the code to change my password. I got it, put in the new password and the button wouldn't work. After a break, I came back and tried it again, it worked, and when I went to purchase the books I had set aside, my cart was empty. Luckily, there were still copies of everything I had wanted --- the kicker is nearly all the books in this second order now cost $1 or more than the price I had originally seen when I made up the order the first time. I like to shop Alibris because I like what seems to be an independent book broker, and I don't care to support Amazon. But this has happened to me before, and with the shipping costs, I could just as well pay for Amazon prime and not have to pay shipping. I will give you another chance, but really, it feels like a bait and switch to discover what I want and then raise the price. Really... Thank you for listening.
Thank you so much for the option to choose more savings from your consolidation cart. -- I don't remember seeing that before andam most grateful! What a deal!
I love the access to books no longer in print and the variety.
Purchasing through a desktop computer works fine but trying to purchase through a phone browser doesn't work correctly.
It was easy to find the books I was looking for. Good search engine.
I just hope I get these books BEFORE CHRISTMAS
Thanks for the opportunity to purchase the books, I'm a Returning customer and totally Comfortable with your customer service. Thanks
The very first book I tried to buy, my order was cancelled, so I am now a little skeptical that selecting the "similar item" will work. But, they did suggest the same book set from different places, which is more than I can say for some other sites.
I though the estimated shipping would be corrected on checkout. You overcharged me by $1 for shipping. $3.49 and $4.49 equals $7.98 not $8.98. I expected this to be corrected. I have pictures of the books (the $3.49 shipping is actually only a pamphlet) of the shipping charges so I have proof of what the cost should have been. If you need to see them and can't look it up on your website, although I don't know why you couldn't, email me and I'll send the. This is the first time I've shopped on you website, and I do almost all my buying online, but even if it is only a $1 this leaves a very bad taste in my mouth, and I defiantly won't be back if this is not easily corrected. And I will share my experience here as well. I look forward to hearing from you. Jeanne Coffey
Carts and wishlists appear to expire for guests, and do so far sooner than the 12-hour holding period for items added to one's cart. This means it's possible to lose an item from the cart (because the whole cart expired), but not be able to add the item back to the cart (because the item is still being "reserved"). I don't know what the actual expiration period is, but it appears to be a few hours at most. It should be at least *days* long, if not weeks.
Beyond that, I find the way that items are presented fairly confusing, especially when the same basic item (e.g. CD or DVD) shows up as several different search result items. The site should do a better job of consolidating search data and of making clear to the user what the item really is.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members