On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Only complaint so far is asking to fill in an expiration date or security code and there is no place to put it. Until you have to fool around the credit card info, Yeah, it finally gives you a place to input the info.
I never got a chance to put the address I wanted it sent to. Frankly, your system is not user friendly or explain well what and when and where you want the information. Please stop order and let me start over so the correct information can be entered
Very easy to search books. I always find what I like to read. Now I need to retire so I can read all these books!
It was so easy to find all the books i was looking for and the details on the books we great also
Easy and intuitive, lots of options depending on if you are prioritizing cost, speed, condition, etc.
Your website is clear and easy to use, and your check-out is seamless!
Found the book, good price, easy efficient checkout, appreciate guest checkout option and PayPal. Made it easy to ship to a diff address also.
I have always found them to be a great source, with excellent prices and selections.
Feels almost like a fake shady website, since the navigation is so jerky. Watch out for that deterrent.
Price is right but editing billing and shipping info is a challenge
Easy and gave me great choices in what seller i wanted to deal with
So far. Depends on conditions of DVD when and if received!
Great site! Simple to navigate and a comprehensive collection. Always find what I am looking for!
Very easy to navigate and complete order.
Always find what I need. In great time and been pleased with condition of items
Tricky to deal with on my cell phone... interface is awkward.
I could not figure out how to order more than one copy of the same title. My written request for this information several days ago and not generated a response.
I would like shipping to be included in the prices.
Love that you have these books and that I don't have to use Amazon.
Would have liked to change shipping address earlier in process.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members