Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good to be told of the cancellation and to be redirected to another source. The problem was handled well by the system.
Glad you can offer books through several sellers that are not available on Amazon.
Just found you in a web search! I'll be ordering often and will share your site in social media! Thank you!
Alibris always has what I want at reasonable prices
Alibris is so easy and service is consistently outstanding.
This was easy to find and order my textbook. The shipping is reasonably priced and so is the book.
Quick and easy. And you had what I wanted. Thanks.
Easy to find what I'm looking for, and checkout is also quick and easy.
Not difficult to navigate to find the book you need
My first time, was easy to find what I was looking for
This was a seamless transaction. :) I am please with Alibris!
This site gives the most comprehensive listing of used books of any given title.
Placed order, and had multiple cancelations
Shipping should be cheaper and more easily calculated
Difficult to sign in. Problems with finding paperback copies generally a pain
Love alibris great books great prices
Often find the book I am looking for and the ones I've purchased have been in good condition.
Quick, easy, painless... well, I had to pay for it, mostly painless.
After I joined, there were far fewer copies listed than I had seen when browsing as a guest.
This is one of my favorite sites. I can always find the books I want. The prices are fair, and the site is fast.
My experience with Alibris has always been excellent!
Wish I could have more easily reviewed my cart before checkout.
Prices are OK, but shipping information needs to be more clear
I encountered a problem with an order and it took two weeks to resolve in an unsatisfactory way.
Overall a good experience. Small issue with checkout that they responded to quickly and resolved.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

