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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,720
shipping
12,710
quality
12,704
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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I would have liked another quicker shipping choice.

Date of experience: January 26, 2022
New Zealand
1 review
0 helpful votes
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Excellent search functionality
January 26, 2022

Excellent search functionality. Found the book I was looking for on the first attempt.

Date of experience: January 26, 2022
Oklahoma
1 review
0 helpful votes
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Very simple
January 26, 2022

Very simple. All sites should be this easy to use.

Date of experience: January 26, 2022
Tennessee
1 review
0 helpful votes
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Was able to find a number of interesting books I'd been searching for a while. Found them all at low prices, free shipping, and with coupon code.

Date of experience: January 26, 2022
South Dakota
1 review
0 helpful votes
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I am a returning customer and love the wide variety.

Date of experience: January 26, 2022
Alabama
1 review
0 helpful votes
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Finding books I wanted were easy to find, site was easy to navigate. Thanks

Date of experience: January 26, 2022
Washington
1 review
0 helpful votes
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Great discounts and easy navigation made it a joy.

Date of experience: January 26, 2022
California
1 review
0 helpful votes
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Great collection, easy ordering, excellent service!

Date of experience: January 26, 2022
New York
3 reviews
0 helpful votes
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Very selfish of me, not all books that I wanted are here for sale.

Date of experience: January 26, 2022
New York
1 review
0 helpful votes
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Great!
January 26, 2022

Great! This website made it super easy to buy my textbooks for school.

Date of experience: January 26, 2022
New Jersey
1 review
0 helpful votes
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Lots of good books to get, at reasonable prices. Prices offset the higher shipping costs, making it viable to purchase even on limited income.

Date of experience: January 26, 2022
Oregon
1 review
0 helpful votes
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Easy to find rare and used books for research purposes
January 26, 2022
Updated review

Easy to find rare and used books for research purposes.

Date of experience: January 26, 2022

Fast and efficient
November 3, 2021
Previous review

Fast and efficient

Date of experience: November 3, 2021
Illinois
1 review
0 helpful votes
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Items in my cart disappeared before the 12 hours promised. Sent an email requesting help and was told it could take up to 48 hours to get help. Thankfully I was able to find all but one item again today.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2022
New Jersey
2 reviews
0 helpful votes
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Easy navigation and understandable website. Great selection and really good prices.

Date of experience: January 26, 2022
North Carolina
1 review
0 helpful votes
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The selection of titles is always good and it's easy to find my requirements. (I prefer hardcover and there's a search function for this.) I also appreciate the indication of condition of each book.

Date of experience: January 26, 2022
Colorado
1 review
0 helpful votes
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Owl Books has always provided reliable descriptions and quick service.

Date of experience: January 26, 2022
Washington
1 review
0 helpful votes
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Free shipping "may be eligible", but not available
January 26, 2022
Updated review

Free shipping "may be eligible", but not available. Disappointing

Date of experience: January 26, 2022

Stated eligible for free shipping, and then NOT available
February 7, 2022
Previous review

Stated eligible for free shipping, and then NOT available. Disappointing.

Date of experience: January 8, 2022
New Jersey
2 reviews
7 helpful votes
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The site was confusing
February 25, 2022

The site was confusing. It asked for 5 digit zip OR zip+4. When I tried the zip for it sent me back to change it to the 5 digit zip.

Date of experience: January 26, 2022
California
1 review
0 helpful votes
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Thank you for this, I've been looking for this dvd everywhere

Date of experience: January 26, 2022
Florida
1 review
0 helpful votes
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I just ordered it now, so no comments on shipping
January 26, 2022
Updated review

I just ordered it now, so no comments on shipping.

Date of experience: January 25, 2022

Good price and good delivery time
February 4, 2021
Previous review

Good price and good delivery time

Date of experience: February 4, 2021