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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Alibris ended up not being the seller and in fact the seller mentioned by Alibris wasn't the real seller either. Ended up with three different parties involved and Alibris was hopeless at customer service. Seller #2 finally communicated, but Alibris had not a clue about what was going on with my delayed order. In fact they sold me a book that wasn't in stock - not in Alibris stock or the sellers stock. DO NOT TRUST ALIBRIS. There is no human to speak with and all correspondence is by cumbersome email with long response delays. In addition, the customer service reps barely communicate in English so they fail to understand what is going on.
Quick, easy, reasonably priced. It's a bit irritating that my order is being held up until I type at least 50 characters though.
I was unable to change the address on the billing portion. This is being billed on my husband's credit card and, of course, we live together. So please change the billing address to 30 Holly
Avenue, Apt 102A, Shalimar FL *******
One book I ordered was filed with underlines, but it was erasable. I hope this does not happen often
Once again I am pleased with the service I received from Alibris. The book condition was as described and at a fair price. I will continue to use Alibris.
There were several options for the book I wanted, taxes were explained and check out was easy.
Very confusing web site. Order 3 things and check cart to find none. Go back and all prices are higher. Doesn't compare well to thrift books.
One item ordered was not included in the shipment it said it would be. I have contacted the seller directly.
Also, the book did have one recipe removed from the book (so far) with 7 pages gone from the book.
It was easy to find the books I wanted! The price for a "very good" mass market paperback was pretty reasonable, too. I suppose I'll see if the price reflects the quality when I receive my order, but so far I'm pleased with the process!
Always a piece of cake to order a book! I read about a book on my feeds. I think to myself, "I need that book", then i go on Alibris and buy it! Viola!
Easy-takes a minute. Between the good prices and the ease of ordering, Alibris makes it happen.
One of the books received was hardly acceptable. It was a very used, withdrawn title from a library with the center part of the book separate from the spine. Readable but in poor condition.
I received the book in the shape described and in good time. It was packed efficiently so that it suffered no damage. I've purchased books from Zubal in the past, so will likely continue.
Found the book that I was looking for at a decent price. Hope that it is as described and arrive in the like new/fine condition claimed. Have purchased from Zubal in the past, so I expect that.
You had the book I wanted and ordering was easy. You sent a coupon email right when I had learned about a book that interested me.
Although one book didn't show up as stated, I eventually received it. The books are ALWAYS in good condition (if you decide to choose a used book). Keep it up!
First time I have used your site - very impressed and good prices - especially the very reasonable freight cost to New Zealand
I've been ordering from Alibris for many years. I have found them to be totally reliable. I can't remember a book I searched for that Alibris didn't have. So, bottom line... I love Alibris.
Alibris' service is always prompt. Only once in all these years has there been a problem.
This is the only place i could find to order the specific version of the book i wanted. I was very skeptical, due to the lack of reviews & having never heard of this site before. The price of my book was a little high, but it was well worth the price for something i could not even find anywhere else. Honesty, i thought my book would never even show up & i was out a hundred bucks. To my suprise, the book arrived in good condition, and delivery was super QUICK, arrived way before delivery date & in safe, secure packaging, to keep the book well protected. I'm completely suprised & satisfied, everything turned out completely PERFECT. I will definitely be ordering from this site again in the future & will be recommending it to others. 10/10 Service! Zero Complaints.
Good no issues. Process is simple and easy. Delivery is good.
My overall experience with Alibris was disappointing.
Although the book arrived safely and customer service responses were polite, I encountered a serious problem regarding documentation. For institutional reimbursement purposes, I required an official receipt confirming payment. Alibris provides invoices through its website, but appears unable to issue a formal receipt distinct from an invoice.
Under many university and institutional accounting regulations, this distinction is not merely technical — it is essential. Despite explaining this clearly, I was informed that no alternative documentation could be generated. As a result, I may have to bear the cost personally.
This suggests a structural limitation in Alibris's documentation system that may not affect casual buyers, but poses a significant problem for academic or institutional customers.
If you are purchasing for personal use, the service may be adequate. However, for those requiring proper accounting documentation, this platform may not meet professional standards.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

