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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,589
shipping
12,579
quality
12,573
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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I appreciated that you had books that I was looking for at good price. Checkout was easy, and am just waiting for delivery, to see rest of process.

Date of experience: March 10, 2022
California
1 review
0 helpful votes
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Won't let me make a five star rating
April 9, 2022
Updated review

Won't let me make a five star rating. Very happy with your lay out and choices thus far.

Date of experience: March 10, 2022

Quick and easy
September 18, 2021
Previous review

Quick and easy

Date of experience: September 18, 2021
Pennsylvania
1 review
0 helpful votes
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Good
March 10, 2022

Good. I found what I was looking for, and at a good price. Thanks!

Date of experience: March 10, 2022
Germany
1 review
0 helpful votes
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Your website sucks its not intuitive I accidentally entered my email in the wrong box & I couldn't get out of the loop, the same with my zip code + 4 digit it took forever to place this order. I had leave the site 3 times and change my email address just to unfreeze it. Also if I enter the name of an author ALL the books he wrote should populate on the page and you can't find the book unless you type in the exact title. So I might have bought more books if I had a complete list of that author on the page.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2022
California
1 review
0 helpful votes
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I would like to know the standard shipping of the sellers when I am choosing which book to purchase.

Date of experience: March 10, 2022
New Jersey
1 review
0 helpful votes
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I was able to find what I was looking for quickly.

Date of experience: March 9, 2022
Virginia
1 review
0 helpful votes
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Ordering was pretty routine we'll see how it goes from there

Date of experience: March 9, 2022
Georgia
1 review
0 helpful votes
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Easy
March 10, 2022
Updated review

Easy- good prices, shipping seems high for books, but I am glad you have books that I want,
Thank You!

Date of experience: March 9, 2022

Tried to type in a savings code
December 5, 2021
Previous review

Tried to type in a savings code- wouldn't take

Date of experience: December 4, 2021
Ohio
1 review
0 helpful votes
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Was very easy to find exactly what I was looking for.

Date of experience: March 9, 2022
Nebraska
1 review
0 helpful votes
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Website is clearly laid out and information about the book I purchased is exact and helpful.

Date of experience: March 9, 2022
Alabama
1 review
0 helpful votes
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Shopping and delivery shipping dates are fine, but shipping costs seem high.

Date of experience: March 9, 2022
Massachusetts
1 review
0 helpful votes
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Why buy new for $20+ dollars when you can buy hardcover used for $13? Saving trees and growing brains without taking from mother earth yet again and again! Huzzah!

Date of experience: March 9, 2022
Texas
1 review
0 helpful votes
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Love this website!
March 9, 2022

Love this website! Usually have what I need and always a great price!

Date of experience: March 9, 2022
Kentucky
1 review
0 helpful votes
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The site is easy to use with lots of options for the titles that they display.

Date of experience: March 9, 2022
Florida
1 review
0 helpful votes
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I appreciate the quick response to my email. I will certainly use this seller again.

Date of experience: March 9, 2022
Virginia
2 reviews
0 helpful votes
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Alibris saved me a bunch in the pricing of this book
March 9, 2022
Updated review

Alibris saved me a bunch in the pricing of this book.

Date of experience: March 9, 2022

It would be great to have a customer service number...
March 13, 2021
Previous review

It would be great to have a customer service number on the website. And also easier tracking information.

Date of experience: February 11, 2021
California
1 review
0 helpful votes
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You have what I want every time
March 9, 2022

You have what I want every time. I just forward your site to my Auntie. Thank you

Date of experience: March 9, 2022
South Carolina
2 reviews
0 helpful votes
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Very inexpensive but the shipping cost is equal to the book prices.

Date of experience: March 9, 2022
New York
2 reviews
0 helpful votes
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Really like the prices and ease of ordering online!

Date of experience: March 9, 2022
California
1 review
0 helpful votes
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The very easiest and to the point... Shopping experience I have ever had. Thank you for doing it right...

Date of experience: March 9, 2022