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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,591
shipping
12,581
quality
12,575
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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This website is terribly difficult to navigate, not user friendly at all. It took ages to find the titles I was looking for in the clunky search tool. Half the time the titles were mismatched with the wrong season as evidenced in the merchandise photos. The checkout process was one of the worst, terrible design. After all that there was no where to enter the THANKS code to even get the five buck discount. That being said, despite exhorbitant shipping fees, he merchandise was still the lowest price through your site. Well done I suppose. If you can afford to hire some competent coders I expect you will get a good deal more buisness when would be customers do not get frusturated and quit after you clean up the interface. Cheerio.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2022
Virginia
1 review
0 helpful votes
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The book is less expensive for same book, same seller from Amazon

Date of experience: March 10, 2022
New York
2 reviews
0 helpful votes
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Great selection and service
March 11, 2022
Updated review

Great selection and service. I always find what I am looking for and receive it quickly.

Date of experience: March 10, 2022

Found what I was looking for right away for 99 cents
April 18, 2021
Previous review

Found what I was looking for right away for 99 cents. Yay

Date of experience: April 18, 2021
Texas
1 review
0 helpful votes
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Good selection of what I was looking for and at a price I like!

Date of experience: March 10, 2022
Missouri
1 review
0 helpful votes
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I can find books and DVDS that are difficult to find...
March 11, 2022
Updated review

I can find books and DVDS that are difficult to find at reasonable prices. Service is excellent!

Date of experience: March 10, 2022

The website is easy to navigate and read
February 16, 2022
Previous review

The website is easy to navigate and read

Date of experience: February 16, 2022
Ohio
1 review
0 helpful votes
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I love this website, so many good deals! And I can find books that I would have a hard time finding anywhere else!

Date of experience: March 10, 2022
Texas
1 review
0 helpful votes
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I found a better price on your website than on Amazon.

Date of experience: March 10, 2022
California
1 review
0 helpful votes
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Wish u would tell shipping time before order placed. I need book by next wk. Planned to read on plane

Date of experience: March 10, 2022
Texas
3 reviews
0 helpful votes
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It was easy to find the item to order, and easy to purchase.

Date of experience: March 10, 2022
Iowa
1 review
0 helpful votes
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The online site and payment system are easy to use
March 10, 2022
Updated review

The online site and payment system are easy to use. Not as complicated as others.

Date of experience: March 10, 2022

Had the book I wanted and the price was reasonable...
February 3, 2021
Previous review

Had the book I wanted and the price was reasonable (at least in my opinion).

Date of experience: February 3, 2021
Georgia
2 reviews
0 helpful votes
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Very good, but not allow me expedited shipping option.

Date of experience: March 10, 2022
New York
4 reviews
0 helpful votes
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You have high quality books at a fairly reasonable...
March 10, 2022
Updated review

You have high quality books at a fairly reasonable price, compared to other new or used book sites.

Date of experience: March 10, 2022

Like your book divisions and prices
February 28, 2022
Previous review

Like your book divisions and prices

Date of experience: February 27, 2022

Good price for book I wanted
December 16, 2021
Previous review

Good price for book I wanted.

Date of experience: December 16, 2021

Like your selection and prices, especially paperbacks
June 18, 2021
Previous review

Like your selection and prices, especially paperbacks

Date of experience: June 17, 2021
Wisconsin
1 review
0 helpful votes
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Good, I would have liked to know what shipping would cost before going to check out. And I would like more descriptive definitions of book condition.

Date of experience: March 10, 2022
New York
2 reviews
0 helpful votes
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Found the book I wanted, inexpensive; shipping was more than the two copies together

Date of experience: March 10, 2022
New York
1 review
0 helpful votes
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The website is easy to navigate
March 10, 2022

The website is easy to navigate. You get lots of options in terms of the books (condition, price, etc.) You get what you pay for (in a good way.)

Date of experience: March 10, 2022
North Carolina
1 review
0 helpful votes
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Do far so good
March 10, 2022

Do far so good. Ordering used book was easy and price also reasonable.

Date of experience: March 10, 2022
New York
1 review
0 helpful votes
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Textbook purchase
April 9, 2022

Shipping seems a bit steep… 2.5 times the cost of the book

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2022
Georgia
1 review
0 helpful votes
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I am pleased that I can find unusual books for a reasonable price on this website. I have used it for years and have never been disappointed

Date of experience: March 10, 2022
Minnesota
1 review
0 helpful votes
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User friendly website
March 10, 2022

User friendly website. Easy checkout. Good prices.

Date of experience: March 10, 2022
Washington
1 review
0 helpful votes
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I spent a lot of time adding items to my cart before opening an account, and then lost them all and had to start over. I specifically ordered multiple books from the same sellers because it noted a shipping discount. No shipping discount was applied. Shipping was very expensive considering the low cost of media mail.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2022