Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This website is terribly difficult to navigate, not user friendly at all. It took ages to find the titles I was looking for in the clunky search tool. Half the time the titles were mismatched with the wrong season as evidenced in the merchandise photos. The checkout process was one of the worst, terrible design. After all that there was no where to enter the THANKS code to even get the five buck discount. That being said, despite exhorbitant shipping fees, he merchandise was still the lowest price through your site. Well done I suppose. If you can afford to hire some competent coders I expect you will get a good deal more buisness when would be customers do not get frusturated and quit after you clean up the interface. Cheerio.
The book is less expensive for same book, same seller from Amazon
Great selection and service. I always find what I am looking for and receive it quickly.
Found what I was looking for right away for 99 cents. Yay
I can find books and DVDS that are difficult to find at reasonable prices. Service is excellent!
The website is easy to navigate and read
I love this website, so many good deals! And I can find books that I would have a hard time finding anywhere else!
I found a better price on your website than on Amazon.
Wish u would tell shipping time before order placed. I need book by next wk. Planned to read on plane
It was easy to find the item to order, and easy to purchase.
The online site and payment system are easy to use. Not as complicated as others.
Had the book I wanted and the price was reasonable (at least in my opinion).
Very good, but not allow me expedited shipping option.
You have high quality books at a fairly reasonable price, compared to other new or used book sites.
Like your book divisions and prices
Like your selection and prices, especially paperbacks
Good, I would have liked to know what shipping would cost before going to check out. And I would like more descriptive definitions of book condition.
Found the book I wanted, inexpensive; shipping was more than the two copies together
The website is easy to navigate. You get lots of options in terms of the books (condition, price, etc.) You get what you pay for (in a good way.)
Do far so good. Ordering used book was easy and price also reasonable.
Shipping seems a bit steep… 2.5 times the cost of the book
User friendly website. Easy checkout. Good prices.
I spent a lot of time adding items to my cart before opening an account, and then lost them all and had to start over. I specifically ordered multiple books from the same sellers because it noted a shipping discount. No shipping discount was applied. Shipping was very expensive considering the low cost of media mail.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

