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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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I have been an Alibris customer for over 20 years. Everything happened just as I expected.
Ease, clear and convenient makes ordering used books that have eternal value a great experience
There were some delays and issues on getting things into card. Otherwise great!
I ordered a copy of Albert Camus- The Outsider. The item took longer to arrive than I expected would be the case but I am happy with the item and the price that I paid for it.
The first time I ordered a book, it did not come in. But as soon as I let the company know this, they sent me another book and this time it came in.
Good and clean most books like new and I enjoyed the reading experience
Easy interface. Didn't know this was a thing. Was looking for a gift for my brother and may have found one or two for myself.
Pretty decent search and selection - better than discogs imo
I had to return a book cause the packaging was so poor one of the books was badly damaged.
Very disappointed because it appears I was had by false advertising
Good price and selection plus acceptable book conditions.
Always reliable if any problem arises and negligible few ever have.
It is like getting a present for one's soul.
I think Alibris has improved. I got double charged a couple years ago when I hit the submit order button and then customer service refused to give me a refund. But the technical issue seems fixed now and hopefully customer service is more respectful and honest.
Circular... keeps asking the same thing... never sure if the order is complete... have to delete double orders... frustrating
Great until Capitol One shopping jumped in, then it went way down to a 0
I purchased two items from this vendor. They shipped them separately but posted the same tracking number for both. When only one was delivered, I contacted them, and had to wait to receive the correct tracking number from them. The second order arrived a week later. I'm not satisfied with this experience.
I only buy books (other than from my local bookseller) here.
Alibris is my go-to place for used books. I like that I can select the booksellers for one closest to me for fastest shipping. Thanks!
Over the last 2 days I've been pleased to find all the books I wanted.
The site works well. I was concerned about updating my address but that was clear when I checked out.
I've always been happy with the books that I've ordered from alibris. They usually come in better condition than they were advertised.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members