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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,028
value
12,627
shipping
12,617
quality
12,611
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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The site is easy to use
April 14, 2022

The site is easy to use. It is easy to tell the shape of the used book and the cost of shipping. Sadly they did not have the book I wanted.

Date of experience: April 14, 2022
Arkansas
2 reviews
0 helpful votes
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Easy to shop
April 14, 2022

Easy to shop. I appreciated your suggestions, too.

Date of experience: April 14, 2022
Georgia
1 review
0 helpful votes
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I signed up for the $5 coupon but I didn't see it when I ordered!?

Date of experience: April 14, 2022
Texas
1 review
0 helpful votes
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This is the first place I come for any books, both pleasure and text books. Alibris is a Godsend to all bibliophiles.

Date of experience: April 14, 2022
Florida
1 review
0 helpful votes
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Alibris is an awesome platform to purchase books! Highly recommend using it.

Date of experience: April 14, 2022
Florida
1 review
0 helpful votes
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Alibris has been my go to source for books and music for decades.

Date of experience: April 14, 2022
Alaska
1 review
0 helpful votes
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Mostly fine as always but cannot ever find expedited shipping options...

Date of experience: April 13, 2022
California
2 reviews
0 helpful votes
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I am always disappointed by having to wait for the shipping costs until the very last step of the purchase process as shipping can be a significant part of the total cost. Also, links from Alibris emails for special coupons are not auto populated and were removed during the shopping process forcing me to find them again.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2022
California
1 review
0 helpful votes
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I've had good experience with Alibris. Good selection and prices, and the books arrive quickly. The books are in good condition too.

Date of experience: April 13, 2022
Massachusetts
1 review
0 helpful votes
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Website for collecting account information is kludgy. Retains old information and updates can only be seen when you log out an log back in.
Don't like the fact that it automatically saves your credit card information (- security code) which I don't prefer.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2022
Virginia
1 review
0 helpful votes
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I had a little trouble entering my credit card number. Spacing would help.

Date of experience: April 13, 2022
Colorado
1 review
0 helpful votes
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Easy, good prices, looking forward to quick shipping!

Date of experience: April 13, 2022
Montana
1 review
0 helpful votes
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So far, the shopping has been easy and quick, prices are very cheap, so I am hoping I dont get a pile of shredded paper in a box.

Date of experience: April 13, 2022
Ohio
1 review
0 helpful votes
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If I'm buying more than one book from a seller there should be a discount on shipping.

Date of experience: April 13, 2022
Mexico
1 review
0 helpful votes
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I like Alibris.com because I can buy books that are...
April 13, 2022
Updated review

I like Alibris.com because I can buy books that are very difficult to find at my local bookstores.

Date of experience: April 13, 2022

I always find the books I need/I want!
December 3, 2021
Previous review

I always find the books I need/I want!

Date of experience: December 3, 2021
New Jersey
2 reviews
0 helpful votes
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Always can find the books I want regardless of how old or scarce.

Date of experience: April 13, 2022
California
1 review
0 helpful votes
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Please no junk mail!
April 13, 2022

Please no junk mail! Do not send junk mail! I will post review after a month to see if i get any junk mail.

Date of experience: April 13, 2022
Ohio
1 review
0 helpful votes
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Alibris is my go to place for books. I have always been completely satisfied.

Date of experience: April 13, 2022
California
1 review
0 helpful votes
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So far so good
April 13, 2022
Updated review

So far so good - item description is pretty lean, so going on the fact that the book condition is rated "Good" and trust / hope the seller is honest in their rating.

Date of experience: April 13, 2022

Well organized and plenty of detailed information to...
February 28, 2021
Previous review

Well organized and plenty of detailed information to base a purchase decision on.

Date of experience: February 28, 2021
California
3 reviews
0 helpful votes
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Easy to use and effective web site
April 13, 2022
Updated review

Easy to use and effective web site. Quick turn around too

Date of experience: April 13, 2022

Always books as represented and quickly shipped
December 23, 2021
Previous review

Always books as represented and quickly shipped

Date of experience: December 23, 2021

Always great service
December 7, 2021
Previous review

Always great service

Date of experience: December 7, 2021

Always good prices and great shipping
December 4, 2021
Previous review

Always good prices and great shipping

Date of experience: December 4, 2021