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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,553
shipping
12,543
quality
12,537
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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The ability to shop without having a password would be wonderful. It is very frustrating. I tried to use your continue as guest and it would not work.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2022
Virginia
1 review
0 helpful votes
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I had my order ready and it would not let use the easy checkout method. I had to get a new password thus loosing my order. Had to go through a new order of all I had already typed in.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2022
Ohio
1 review
0 helpful votes
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Fast and easy check out
May 10, 2022

Fast and easy check out. Self explanatory. I would recommend.

Date of experience: May 10, 2022
New Mexico
1 review
0 helpful votes
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Easy quick just right
May 10, 2022

Easy quick just right - And I like that monies go to such a useful cause

Date of experience: May 10, 2022
Kansas
2 reviews
0 helpful votes
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Hopefully it will take less time than the max estimated ship time

Date of experience: May 10, 2022
South Carolina
1 review
0 helpful votes
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Very helpful
May 10, 2022

Very helpful. Low cost and good quality books makes the shipping affordable!

Date of experience: May 10, 2022
Missouri
1 review
0 helpful votes
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When I can't find it at my local bookstore, I come here and they do great.

Date of experience: May 10, 2022
Georgia
1 review
0 helpful votes
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Did not have chance to insert discount code during order process.

Date of experience: May 10, 2022

Easy to navigate; detailed product information; many...
April 20, 2022
Previous review

Easy to navigate; detailed product information; many vendors with associated reviews; clear pricing and shipping information.

Date of experience: April 19, 2022
New York
1 review
0 helpful votes
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I could not figure out how to delete an old address.

Date of experience: May 10, 2022
Washington
1 review
0 helpful votes
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I love this site
May 10, 2022

I love this site. It's fast and books are in great condition. I recommend it to all my friends.

Date of experience: May 10, 2022
Ohio
1 review
0 helpful votes
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Would have liked pictures of the book - to confirm condition

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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Excellent, very easy
May 10, 2022
Updated review

Excellent, very easy. The biggest change is the delivery of the book. I stopped buying in the past was how slow the mailing took. Now it has really improved.

Date of experience: May 9, 2022

I like now how shipping costs are disclosed
April 29, 2022
Previous review

I like now how shipping costs are disclosed

Date of experience: April 29, 2022
Texas
1 review
0 helpful votes
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Check out was easy and there are a lot of option to choose from based on the condition you are looking for.

Date of experience: May 9, 2022
Maryland
1 review
0 helpful votes
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Flawless shopping!
May 10, 2022

Flawless shopping! Quick checkout! Great overall experience!

Date of experience: May 9, 2022
Colorado
1 review
0 helpful votes
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It was easy
May 10, 2022

It was easy. I wondered why it said "new condition" instead of just "new" for the book.

Date of experience: May 9, 2022
Ohio
1 review
0 helpful votes
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Great experience, but wish I had the option to include a gift message.

Date of experience: May 9, 2022
California
2 reviews
0 helpful votes
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Great web site
May 10, 2022

Great web site. EXCEPTIONALLY good handling of the password reset mechanism. I wasn't sure if I had an account, and it turned out that I did not. The email that I received explaining that was excellent.

Date of experience: May 9, 2022
Connecticut
1 review
0 helpful votes
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I ordered my first book it was very easy and quick. I will use again.

Date of experience: May 9, 2022
Kentucky
2 reviews
0 helpful votes
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Quite a ridiculous price for shipping considering the size of this book and the order quantity.

Date of experience: May 9, 2022
California
1 review
0 helpful votes
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The great availability of books. Hopefully they will be in good shape.

Date of experience: May 9, 2022