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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,499
shipping
12,489
quality
12,483
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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The great availability of books. Hopefully they will be in good shape.

Date of experience: May 9, 2022
Missouri
1 review
0 helpful votes
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Excellent service Your word IS your bond
May 9, 2022
Updated review

Excellent service Your word IS your bond. In today's world, this is appreciated.

Date of experience: May 9, 2022

Smooth and easy...
May 3, 2022
Previous review

Smooth and easy...

Date of experience: May 3, 2022

Greatly appreciate your service and the quality of...
March 14, 2021
Previous review

Greatly appreciate your service and the quality of books; no matter if they are good as new or used. You do take care of your customers.

Date of experience: March 14, 2021
Oregon
1 review
0 helpful votes
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I was able to find the book I wanted, which is always a plus!

Date of experience: May 9, 2022
Nevada
1 review
0 helpful votes
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It took me 5 tries to set up an account. After that it was easy.

Date of experience: May 9, 2022
Texas
2 reviews
0 helpful votes
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Good except it didn't allow my 5 dollar off coupon which I was planning on using due to money is tight because I'm on disability and a strict income and I was buying the movies for my grandkids.

Date of experience: May 9, 2022
Kentucky
1 review
0 helpful votes
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You really need to take off the Captcha coming from Goodreads. Alibris is now the last place I check because of the awkwardness of accessing your site from Goodreads.

Date of experience: May 9, 2022
West Virginia
1 review
0 helpful votes
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Always a smooth transaction when purchasing from Alibris.

Date of experience: May 9, 2022
New Jersey
2 reviews
0 helpful votes
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It doesn't seem right that the shipping should be so much when ordering multiple books from the same vendor.

Date of experience: May 9, 2022
California
1 review
0 helpful votes
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Had to try several times to make it work. At first it didn't accept shipping address different than billing address. Finally it did. Thanks!

Date of experience: May 9, 2022
Indiana
1 review
0 helpful votes
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Love alibris
May 9, 2022
Updated review

Love alibris -- I recommend it to all my classmates for finding low cost text books.

Date of experience: May 9, 2022

I love alibris
January 11, 2022
Previous review

I love alibris

Date of experience: January 11, 2022

YOU FIGURED OUT THE BEST PRICE FOR ME!
December 9, 2021
Previous review

YOU FIGURED OUT THE BEST PRICE FOR ME! Thank you!

Date of experience: December 9, 2021

LOVE Alibris!
August 18, 2021
Previous review

LOVE Alibris! Awesome choices, prices!

Date of experience: August 18, 2021
Florida
1 review
0 helpful votes
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Good
May 9, 2022

Good. It would have been nice to see a preview of the book

Date of experience: May 9, 2022
North Carolina
1 review
0 helpful votes
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Reasonable price, easy to use website to order, and delivery time is adequate.

Date of experience: May 9, 2022

Good
March 30, 2022
Previous review

Good. Wish we got credit for repeat buys.

Date of experience: March 29, 2022

Easy to order
January 19, 2022
Previous review

Easy to order. Minimal time required. Taking me longer to fill out survey than to place order... LOL!

Date of experience: January 19, 2022

Great experience
October 6, 2021
Previous review

Great experience.

Date of experience: October 6, 2021

Reasonable price, easy to follow process
May 26, 2021
Previous review

Reasonable price, easy to follow process.

Date of experience: May 26, 2021
Wisconsin
1 review
0 helpful votes
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Very frustrating not knowing shipping until the end. Suggested savings also difficult to interpret

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2022
Ohio
1 review
0 helpful votes
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It was relatively easy to place my order. Thank you

Date of experience: May 9, 2022
Texas
1 review
0 helpful votes
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Found a hard to find item at a decent price, had a coupon and reasonable shipping.

Date of experience: May 9, 2022
Indiana
1 review
0 helpful votes
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Thanks, for your straight forward way of doing business.
Perry

Date of experience: May 9, 2022
Michigan
2 reviews
0 helpful votes
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Easy to find titles I'm looking for, plus easy to navigate list to choose from a variety of options for best quality, price, shipping and book seller rating.

Date of experience: May 9, 2022
Virginia
1 review
0 helpful votes
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I have been satisfied shopping on your site for years. And recommend Alibris to my family and friends. Thank you,,,,

Date of experience: May 9, 2022
Spain
1 review
0 helpful votes
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Satisfied with making the order. Now interested to see how long the order takes to get from NW Ohio to NE Ohio.

Date of experience: May 9, 2022
Montana
1 review
0 helpful votes
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Alibris
May 9, 2022

Alibris. Countless books, covering a myriad of subjects, at affordable prices. The perfect playground for a bibliophile like myself.

Date of experience: May 8, 2022