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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,599
shipping
12,589
quality
12,583
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Iowa
1 review
0 helpful votes
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Quite slick process: all steps clear. Not aware of coupons.

Date of experience: June 1, 2022
Florida
1 review
0 helpful votes
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Thank you I look forward to shopping with you again after I received my order in a reasonable amount of time.

Date of experience: June 1, 2022
West Virginia
1 review
0 helpful votes
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My eyes don't pick well from your human test. That part is a challenge I will not under take again, if I can avoid doing so.

Date of experience: June 1, 2022
California
1 review
0 helpful votes
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I am so thankful Alibris exists so that I can have guilt free book shopping by continuing to happily and permanently boycott Amazon who is the embodiment of society and market destroying greed. Shopping for books on Alibris is perfectly fun and easy. It is the next best option to actually being in a brick and mortar bookshop!

Date of experience: June 1, 2022
Ohio
1 review
0 helpful votes
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Thank you for your great service and keep up the good work!

Date of experience: June 1, 2022
Georgia
1 review
0 helpful votes
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The coupon in email did say it had restrictions, but said restrictions were not included in the email. This was frustrating.

Date of experience: June 1, 2022
California
1 review
0 helpful votes
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I'd like to know the size of the font in the books I'm considering buying.

Date of experience: June 1, 2022

It was all there
August 8, 2021
Previous review

It was all there.

Date of experience: August 8, 2021
Texas
1 review
0 helpful votes
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I would prefer combined shipping prices on several items coming from the same seller. But I understand prices are increasing. I enjoy having one site to search for books.

Date of experience: June 1, 2022
Missouri
1 review
0 helpful votes
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Always easy to find things and has a great selection of items

Date of experience: June 1, 2022
California
1 review
0 helpful votes
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Was at amazon first, but when googling jimi items, saw alibris had better prices... hope the quality of dvd's will be good. - God bless you all. - Respectfully, Vera

Date of experience: June 1, 2022
Missouri
1 review
0 helpful votes
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So easy and the only place I was able to get a book I wanted.

Date of experience: June 1, 2022
California
1 review
0 helpful votes
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Easy to navigate
June 1, 2022

Easy to navigate. Useful detail given for each book.

Date of experience: May 31, 2022
California
2 reviews
0 helpful votes
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As a first-time customer, the website feels cluttered and clunky... difficult to navigate and make purchases. The UI should be tested for ease of use.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 31, 2022
Oklahoma
1 review
0 helpful votes
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I found what I was looking for and the seller's descriptions (and customer reviews) were all very helpful. I've always found the descriptions of the book conditions to be accurate.

Date of experience: May 31, 2022
Pennsylvania
1 review
0 helpful votes
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Easy to use, coupon discounts, and great inventory. Thank you.

Date of experience: May 31, 2022
Oklahoma
1 review
0 helpful votes
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If I can't find an ebook in my price range Alibris comes through almost every time.

Date of experience: May 31, 2022

Quickly found book(s) I was looking for
May 20, 2022
Previous review

Quickly found book(s) I was looking for.

Date of experience: May 20, 2022

Now and then I want to read a particular novel, I find...
October 11, 2021
Previous review

Now and then I want to read a particular novel, I find that Alibris has a paperback or hard cover for less than half the ebook price.

Date of experience: October 11, 2021
Pennsylvania
2 reviews
0 helpful votes
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My order the other day was canceled for no reason. I had to reorder which wasted my time.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 31, 2022
Texas
1 review
0 helpful votes
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For years Alibris has been so good to me and continues to do so. Thank you for such amazing savings and quality books.

Date of experience: May 31, 2022

Simply amazing!
June 8, 2021
Previous review

Simply amazing!

Date of experience: June 7, 2021
New York
1 review
0 helpful votes
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Too soon to tell
June 1, 2022

Too soon to tell. Second order but first went well.

Date of experience: May 31, 2022
Canada
1 review
0 helpful votes
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I was sent a promo code yesterday, I applied it today and it says it has expired. What a shame Alibris!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 31, 2022