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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,497
shipping
12,487
quality
12,481
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Alabama
2 reviews
0 helpful votes
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I love the great communication when I asked questions!

Date of experience: September 13, 2022
District of Columbia
1 review
0 helpful votes
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Found the book I wanted; easy to order and pay. Glad Pay Pal option is available.

Date of experience: September 13, 2022
Wisconsin
1 review
0 helpful votes
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Easy to navigate website with clear access to more...
September 13, 2022
Updated review

Easy to navigate website with clear access to more information.

Date of experience: September 13, 2022

Fast
March 31, 2022
Previous review

Fast. Secure.

Date of experience: March 31, 2022

Website easy to navigate
October 1, 2021
Previous review

Website easy to navigate. Great prices.

Date of experience: October 1, 2021

Appreciated the message about saving more and the ease...
September 17, 2021
Previous review

Appreciated the message about saving more and the ease of accessing daily coupons

Date of experience: September 17, 2021

Fast, easy
September 14, 2021
Previous review

Fast, easy

Date of experience: September 14, 2021

I really like using this site
March 10, 2021
Previous review

I really like using this site. Availability and condition are clear and it is easy to contact vendors directly with questions.

Date of experience: March 10, 2021
Florida
1 review
0 helpful votes
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Extremely easy ordering!
September 13, 2022

Extremely easy ordering! They also had books no one else had!

Date of experience: September 13, 2022
Missouri
1 review
0 helpful votes
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It worked well
September 13, 2022

It worked well - quickly found what I was looking for.

Date of experience: September 13, 2022
Massachusetts
1 review
0 helpful votes
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A) Selection was $2 (and there were 4 other same price) when I went to my cart minutes laters it was $5 B) Description initial said condition VERY GOOD LIKE NEW after putting it in my cart - it said THERE MAY BE SOME writing and markings. Now, I cannot find either description. Frustrated. Vergin on annoyed Thank you

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 13, 2022
Minnesota
1 review
0 helpful votes
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Easy to do, many good options on payment made available.

Date of experience: September 13, 2022
Ohio
1 review
0 helpful votes
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Pretty good
Had to add a third item then delete it in order to get to checkout

Date of experience: September 13, 2022
Washington
1 review
0 helpful votes
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At checkout it doesn't say if the book is hardcover. Hoping it is the one I selected.

Date of experience: September 12, 2022
West Virginia
1 review
0 helpful votes
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I previously ordered books and should have been told the books were not in stock. I cancelled books, and was not given any information on being issued a refund. This is no way to run a business.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 12, 2022
Texas
1 review
0 helpful votes
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It took some patience to get through to the right page.

Date of experience: September 12, 2022
Georgia
1 review
0 helpful votes
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It's quick and easy to find the books and things I am looking for

Date of experience: September 12, 2022
Ohio
1 review
0 helpful votes
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I liked that Alibris searched for less expensive items.

Date of experience: September 12, 2022
Illinois
1 review
0 helpful votes
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I always appreciate the organized way the books are...
September 12, 2022
Updated review

I always appreciate the organized way the books are presented. Books always arrive in a timely fashion. The savings by purchasing books used allows is tangible.

Date of experience: September 12, 2022

Always have a good experience with alibris
July 15, 2021
Previous review

Always have a good experience with alibris. Easy to locate which book I want at the best price. Their sellers deliver in a timely fashion.

Date of experience: July 14, 2021
Massachusetts
1 review
0 helpful votes
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Appreciate description of the specific copy I'm purchasing.

Date of experience: September 12, 2022
Missouri
1 review
0 helpful votes
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Compared to some other sites, the process was quick and easy! There was no switching back and forth between pages, and even the check-out seemed easier. A coupon code was accepted without any hassle. I will definitely be back for more!

Date of experience: September 12, 2022
Wisconsin
1 review
0 helpful votes
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Simple process
September 12, 2022

Simple process. I hope the delivery and quality of product are the same

Date of experience: September 12, 2022
Florida
1 review
0 helpful votes
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I have ordered several book from here, but lately I'm...
September 12, 2022
Updated review

I have ordered several book from here, but lately I'm not receiving them.

Date of experience: September 12, 2022

Just love this site
March 31, 2022
Previous review

Just love this site

Date of experience: March 30, 2022
New Jersey
1 review
0 helpful votes
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A friend recommended this site and I've been happy with results.

Date of experience: September 12, 2022
New York
1 review
0 helpful votes
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I appreciate accurate search engine and easy ordering.

Date of experience: September 12, 2022