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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,697
shipping
12,687
quality
12,681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
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I'm always very pleased to shop here
October 3, 2022
Updated review

I'm always very pleased to shop here. Thank you for being one of the best and easiest sites ever

Date of experience: October 2, 2022

I've always liked shopping with Alibris
September 20, 2022
Previous review

I've always liked shopping with Alibris.

Date of experience: September 20, 2022
Arizona
1 review
0 helpful votes
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Your checkout provides a fill-in feature that include the Usa state name but then upon checkout insists on the two letter abbreviation. Kinda wonky.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 2, 2022
Idaho
1 review
0 helpful votes
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Great prices and mobile website is easy to navigate.

Date of experience: October 2, 2022
Washington
1 review
0 helpful votes
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Alibris has a very good web site
October 2, 2022

Alibris has a very good web site - clean, simple, large fonts, not cluttered, simple instructions.
Excellent job, thank you!

Date of experience: October 2, 2022
Georgia
2 reviews
0 helpful votes
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It was easy to find what I was looking for make my selections and pay Thanks

Date of experience: October 2, 2022
Canada
1 review
0 helpful votes
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The address section of the order was not user friendly I am of an age to be easily confused and I could hardly be called computer savvy

Date of experience: October 2, 2022
Minnesota
1 review
0 helpful votes
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Always go to Alibris for the rare or unknown books...
October 2, 2022
Updated review

Always go to Alibris for the rare or unknown books I want to read!

Date of experience: October 2, 2022

I got one email acknowledging my purchase of "The Sun...
October 16, 2022
Previous review

I got one email acknowledging my purchase of "The Sun and the Welfare of Man" but another that had a book cover with the title "Inventions." I hope there isn't a mix-up with the listing. Just an FYI. Also, I'm nonplussed here that to get this feedback to you and request follow-up, I have to agree to having my comments published. This and the confusion from the emails knocked down my raiting to 3 stars from 5.

Date of experience: September 16, 2022
Illinois
2 reviews
0 helpful votes
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Easy to search for books by subject
October 2, 2022
Updated review

Easy to search for books by subject. I enjoy the suggested books that pop up after a selection has been made.

Date of experience: October 2, 2022

Easy to search for the items I was interested in purchasing

Date of experience: March 28, 2021
New Jersey
1 review
0 helpful votes
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Much better than the behemoths (they who mus not be named). But the within store search really needs an upgrade.

Date of experience: October 2, 2022
Florida
2 reviews
0 helpful votes
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Purchased for years
October 2, 2022

Purchased for years. I always find hard to find or out of print books. You are a treasure for book lovers.

Date of experience: October 1, 2022
New York
2 reviews
0 helpful votes
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It bit difficult to maneuver
October 2, 2022

It bit difficult to maneuver. I would like to see shipping times earlier in the process and have an option for quicker shipping and gift notice.

Date of experience: October 1, 2022
New York
1 review
0 helpful votes
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Love your business!
October 2, 2022

Love your business! You always have the books I need. Easy App. Great on every level.

Date of experience: October 1, 2022
California
1 review
0 helpful votes
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Best price anywhere on this item & easy check-out.

Date of experience: October 1, 2022
Florida
1 review
0 helpful votes
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I have been searching for a copy of this for 3 weeks... So GLAD you have it. Thank you

Date of experience: October 1, 2022
Colorado
1 review
0 helpful votes
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Easy to order
November 1, 2022

Easy to order. Price of book great! Price of shipping is outrageous. Hoping for closer to 3 days rather than 12 days.

Date of experience: October 1, 2022
Georgia
1 review
0 helpful votes
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The site is a little challenging for a 73 year old

Date of experience: October 1, 2022
Alabama
1 review
0 helpful votes
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Second order
October 2, 2022

Second order - happy with the first so ordering again.

Date of experience: October 1, 2022
Utah
1 review
0 helpful votes
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I entered a valid credit card number but it was not accepted. Please check. It is a correct number

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 1, 2022
California
1 review
0 helpful votes
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Better than Amazon...
October 1, 2022

Better than Amazon... let me place my order without a hassle.

Date of experience: October 1, 2022
Pennsylvania
1 review
0 helpful votes
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The quick search took me directly to book I wanted and the price was within my budget

Date of experience: October 1, 2022