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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,501
shipping
12,491
quality
12,485
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Found what I was looking for quickly for a good price.

Date of experience: September 24, 2022
Pennsylvania
1 review
0 helpful votes
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I wish it would return the number is items found after...
September 24, 2022
Updated review

I wish it would return the number is items found after a search.

Date of experience: September 24, 2022

Make it easier to shop by price, when cpmpleting a...
January 3, 2022
Previous review

Make it easier to shop by price, when cpmpleting a free sshipping order.

Date of experience: December 4, 2021

I wish the minimum to get free shipping was lower,...
September 11, 2021
Previous review

I wish the minimum to get free shipping was lower, so it would be more competitive with Amazon for smaller orders.

Date of experience: September 11, 2021
Texas
1 review
0 helpful votes
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I place an order on 9/21 and my credit card was charged. Then I received an email on 9/23 that my order was cancelled. A refund has not been issued to my card, yet again I have to purchase the book from Alibris and at a higher price.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2022
Louisiana
1 review
0 helpful votes
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This is to be a gift!
September 24, 2022

This is to be a gift! Can't wait to give it! Hope the condition is as advertised!

Date of experience: September 24, 2022
Ohio
2 reviews
0 helpful votes
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Easy ordering and pleased I found the book I wanted...
September 24, 2022
Updated review

Easy ordering and pleased I found the book I wanted at a great price.

Date of experience: September 24, 2022

Found easily what I was looking for at a good price
April 11, 2022
Previous review

Found easily what I was looking for at a good price.

Date of experience: April 11, 2022

I love your site, always find the books I'm looking...
January 13, 2021
Previous review

I love your site, always find the books I'm looking for. Used that saves me money.

Date of experience: January 13, 2021
North Carolina
1 review
0 helpful votes
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Although the page says shopping cart contents will be saved for 12 hours, they were not. This slowed down my ordering considerably and I ended up buying fewer books than i originally intended.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2022
Massachusetts
1 review
0 helpful votes
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Love saving books by buying used
September 24, 2022

Love saving books by buying used. You make it easy. Thank you

Date of experience: September 24, 2022
Pennsylvania
1 review
0 helpful votes
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Its been a while but process remains quick and efficient. Inventory always awesome.

Date of experience: September 23, 2022
Nebraska
1 review
0 helpful votes
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Many books I considered were VERY reasonable. However prices on the Lar Hothem books seemed quite a bit higher than other places I've looked.

I look forward to adding to our extensive library of reference books on native Ameircan Indians.

Date of experience: September 23, 2022
Colorado
1 review
0 helpful votes
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Everything I was looking for was available, but the...
September 23, 2022
Updated review

Everything I was looking for was available, but the $15.00 promotion, I didn't find.

Date of experience: September 23, 2022

You deliver as advertised!
July 14, 2022
Previous review

You deliver as advertised!

Date of experience: July 14, 2022

Easy to order
September 13, 2021
Previous review

Easy to order.

Date of experience: September 13, 2021
Alabama
1 review
0 helpful votes
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I bought 2 items from the same seller
September 23, 2022

I bought 2 items from the same seller. Can items be shipped together for a possible savings.

Date of experience: September 23, 2022
Pennsylvania
1 review
0 helpful votes
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Just a little surprised at the shipping at the end...
October 23, 2022
Updated review

Just a little surprised at the shipping at the end of the sale. Drives the discount price way up!

Date of experience: September 23, 2022

Easy and enjoyable!
October 18, 2021
Previous review

Easy and enjoyable!

Date of experience: October 18, 2021
Tennessee
1 review
0 helpful votes
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Quick, easy and I received a 10% coupon for ordering as a guest.

Date of experience: September 23, 2022
West Virginia
1 review
0 helpful votes
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Excellent selection
September 23, 2022
Updated review

Excellent selection. Fair prices. GREAT online site

Date of experience: September 23, 2022

Fast shopping
March 7, 2022
Previous review

Fast shopping. GREAT finds good prices

Date of experience: March 7, 2022

Easy to use site!
January 24, 2022
Previous review

Easy to use site! 99percent of the time has exactly what I am looking for!

Date of experience: January 24, 2022

Good selection good prices great site
December 30, 2021
Previous review

Good selection good prices great site

Date of experience: December 30, 2021

Great site
December 27, 2021
Previous review

Great site. Easy to use.

Date of experience: December 27, 2021

GREAT site Great selection
December 6, 2021
Previous review

GREAT site Great selection

Date of experience: December 6, 2021

Fine highly recommend
November 7, 2021
Previous review

Fine highly recommend. Alibris is a great place to shop.

Date of experience: November 7, 2021

So far so good!
October 21, 2021
Previous review

So far so good! Easy to utilize site

Date of experience: October 21, 2021

So far so great
September 20, 2021
Previous review

So far so great

Date of experience: September 20, 2021

Easy to use and fast!
August 25, 2021
Previous review

Easy to use and fast!

Date of experience: August 24, 2021
Tennessee
1 review
0 helpful votes
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Books which I had put in my cart were no longer there...
October 23, 2022
Updated review

Books which I had put in my cart were no longer there a few minutes later. I had thought that they were reserved for a few hours, but my cart was empty/ emptied. One of the books- the one I was most keen to buy, was sold by the time I was able to sign back in and begin to pay. I have had this happen before, and find it frustrating.

Date of experience: September 23, 2022

My cart kept emptying itself
September 14, 2021
Previous review

My cart kept emptying itself. The statement that items would be saved for 12 hours did not prove true.

Date of experience: August 15, 2021
Missouri
2 reviews
0 helpful votes
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I've used Alibris for years and intend to keep using...
September 23, 2022
Updated review

I've used Alibris for years and intend to keep using their services

Date of experience: September 23, 2022

I have bought so many books through Alibris and am...
September 12, 2022
Previous review

I have bought so many books through Alibris and am almost always happy with the books I receive.

Date of experience: September 12, 2022

I always find what I want at a great price
February 21, 2021
Previous review

I always find what I want at a great price

Date of experience: February 21, 2021
Minnesota
2 reviews
1 helpful vote
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Very easy to find titles of interest and order books

Date of experience: September 23, 2022
Virginia
1 review
0 helpful votes
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Easy and convenient with the largest selection anywhere!

Date of experience: September 23, 2022
North Carolina
1 review
0 helpful votes
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Helped me find discounts and free shipping. Thanks!

Date of experience: September 23, 2022
Illinois
1 review
0 helpful votes
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The $39 free shipping deal is a godsend
September 23, 2022

The $39 free shipping deal is a godsend. Prices are competitive. I love this site!

Date of experience: September 23, 2022