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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,711
shipping
12,701
quality
12,695
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
2 reviews
0 helpful votes
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The book selection is excellent but the shipping is outrageous when I ordered all the books from the same seller. And book shipping is cheaper than regular mail.

Date of experience: December 13, 2022
Kentucky
1 review
0 helpful votes
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Love your platform
December 13, 2022

Love your platform. Makes shopping so easy. I can find whatever book I am searching for. Thanks Alibris!

Date of experience: December 13, 2022
Massachusetts
1 review
0 helpful votes
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Easy to sort my choices
December 13, 2022

Easy to sort my choices. Easy to see before Christmas shipping.

Date of experience: December 13, 2022
New Jersey
1 review
0 helpful votes
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So easy to use and such a massive database of books!

Date of experience: December 13, 2022
Maine
1 review
0 helpful votes
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Good selections, reliable service, and books conditions...
December 13, 2022
Updated review

Good selections, reliable service, and books conditions have consistently been as rated. This applies to all those associate shippers too.

Date of experience: December 13, 2022

A good flexible interface
November 15, 2022
Previous review

A good flexible interface. I opened another window to the same site while in the checking out process, which sometimes messes up things, yet everything went on smoothly.

Date of experience: November 15, 2022
California
1 review
0 helpful votes
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Always able to find the "hard to find" textbooks! Great prices! Thanks!

Date of experience: December 13, 2022
New York
1 review
0 helpful votes
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Your check out process changes the shipping
And it's more than what's listed when placing items in cart
That's not cool

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2022
Kentucky
1 review
0 helpful votes
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Lot's of choices!
December 13, 2022

Lot's of choices! Shipping is expensive for books!

Date of experience: December 13, 2022
California
1 review
0 helpful votes
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My shopping experience at Alibris has been my favorite place to shop for books for years, always have what I'm looking for and a breeze to check out.

Date of experience: December 13, 2022
Michigan
1 review
0 helpful votes
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Good selection of book sellers,
Difficult navigation. When I wanted to add more books I had to enter my info all over again to get to billing. Not good.
And I was informed I could get free shipping if I had another purchase, but that disappeared! Again, Not good.

Date of experience: December 13, 2022
Virginia
1 review
0 helpful votes
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Very efficient website
December 13, 2022

Very efficient website. I'm looking forward to receiving my book.

Date of experience: December 13, 2022
Washington
1 review
0 helpful votes
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There should be an easy way to adjust shipping costs for numerous items from one seller.

Date of experience: December 13, 2022
Washington
1 review
0 helpful votes
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Checked PayPal for payment, provided info requested, and could not pay. Had to re-order with VISA.
PayPal is very easy on other sites.

Date of experience: December 13, 2022
Utah
1 review
0 helpful votes
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Good
December 13, 2022

Good. I wish you had a "gift" option to let people know from whom the shipment was sent.

Date of experience: December 13, 2022
Massachusetts
1 review
0 helpful votes
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Very helpful website
December 13, 2022
Updated review

Very helpful website. The books I am looking for at very good prices.

Date of experience: December 13, 2022

Alibris has the books I want at very reasonable prices
July 19, 2022
Previous review

Alibris has the books I want at very reasonable prices. Web site is very easy to use.

Date of experience: July 19, 2022

I find the Alibris website very easy to use
July 2, 2022
Previous review

I find the Alibris website very easy to use. I shop for books that appeal to a very narrow audience. Alibris helps me find the books I want at very favorable price and shipping cost.

Date of experience: July 2, 2022
Texas
1 review
0 helpful votes
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Alfred Trevino & I use this site to buy most of our books and some dvds. It is very easy to use for older people.

Date of experience: December 13, 2022
Ohio
1 review
0 helpful votes
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Used to use Alibris a lot years ago, first time back in quite awhile.

Date of experience: December 13, 2022
California
1 review
0 helpful votes
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Okay so far, but the postage was a bit of a jolt, I...
December 13, 2022
Updated review

Okay so far, but the postage was a bit of a jolt, I admit.

Date of experience: December 12, 2022

So far, so good: the book is on its way
January 16, 2022
Previous review

So far, so good: the book is on its way. My bookseller will be surprised.

Date of experience: January 16, 2022
California
1 review
0 helpful votes
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I love Alibris for many years
December 13, 2022
Updated review

I love Alibris for many years. I can always find what I'm looking for here.

Date of experience: December 12, 2022

Good but when I had to do the whole update password...
November 29, 2022
Previous review

Good but when I had to do the whole update password procedure it emptied my shopping cart and I had to start over.

Date of experience: November 28, 2022
California
1 review
0 helpful votes
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There was no place to indicate to recipient of the book that it is a gift from me.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 12, 2022