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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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I really enjoyed how fast the site is and how fast I could make the purchase without fuss or redundancies...it's more common than one thinks. So Bravo!
Except for the "prove you are human" bit I found and paid for my selection quickly and easily.
Easy to navigate the site and checkout was a breeze
Great, except I wanted to add a book but couldn't because I was halfway through the checkout process and couldn't find a way to go back.
Easy to locate specific book & lowest price in good condition.
Too difficult to find very good condition books. Why not include in your search feature what condition buyer wants?
Wish you could find a way to make easier use of coupons - % off, etc. I could purchase more items with greater frequency if that were the case.
Appreciate the coupon / ease of ordering - Thank you / Happy Holidays!
Excellent, very easy to navigate and pick your items.
I have been finding new and used books I wan, from you since the 1990's.Thank you for doing what you do and staying in business so long!
I always seem to have a little trouble checking out - forgotten password or expired card... I guess it's all because i don't use Alibris all that often, so my info seems to get old or forgotten between my visits. Other than that though, my shopping experience is always great on your site.
Shipping cost high for paperback - but book price offsets cost.
I forgot to sign in and added all my books to my cart. Once I realized it and did sign in it deleted my cart. Very aggravating that I have to go and find all of them again.
Always a joy shopping with you guys - you always do a great job!
Thanks so much!
You guys always do a wonderful job! Many thanks!
It was ridiculously long and difficult to place this order. I wished to just use guest check out instead of hasslingt to remember my password or hassle dealing with a new one. Typing in the c card information required numerous times doing it. Same with billing and shipping. A good customer experience? Encouraging to repeat? Absolutely not
I have used Alibris for several years now and have never been disappointed in the quality or the books or the delivery from the several sellers i have used.
I have been using Alibris for several years now and have never had a problem, either with the website or the materials received from sellers. Am disappointed at new website that make all the info so small, esp when entering credit info that I can barely read it.
The website was easy to navigate and provided useful information about the condition of the books I was examining.
I could not figure out the part about picking books with the truck on them. I thought that if I spent another 29.94 I would get free shipping. Your website is getting more difficult for me.
Your website is easy to use and I appreciate that more than you know.
Just as good as Amazon, without the concern for shopping a monopolistic vendor.
Good book options presentation -- made choosing easy.
Very easy, found just what I wanted. Full report pending, when I actually receive the book I ordered in not too many days and in the promised condition!
Fine -- website, as usual, easily negotiable. No problem accepting my coupon code. The proof of the pudding, however, will be found in (1) how quickly the books get to me and (2) whether they're in the condition advertised.
It was OK -- not fantastic. I don't like this free-shipping gimmick with the truck logo, seemingly trying to direct my reading choices in a certain direction. You would win more favor from me with a flat minimum dollar amount to qualify for free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members