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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,599
shipping
12,589
quality
12,583
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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About to finish up my collection thanks to these coupons (life savers).

Date of experience: January 1, 2023

Nice and an easy experience
October 18, 2022
Previous review

Nice and an easy experience.

Date of experience: October 18, 2022

Great and Amazing
October 18, 2022
Previous review

Great and Amazing

Date of experience: October 18, 2022

First time shopping, this site was recommended by a...
September 16, 2022
Previous review

First time shopping, this site was recommended by a friend. It was pretty easy and not hard to grasp. I enjoyed purchasing from this website.

Date of experience: September 15, 2022
California
1 review
0 helpful votes
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Prices are great and the Website is very easy to place an order without any requirement of membership or password setup.

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Too many of the dealers don't provide basic information about their books, e.g. whether a hardcover book has the dust-jacket or not.

Date of experience: January 1, 2023

Dealers who primarily sell remaiindered titles should...
September 9, 2022
Previous review

Dealers who primarily sell remaiindered titles should be REQUIRED to state this on each record of a book they sell.
So, so many dealers' descriptions of their books are attached to the record for a different edition. I. e., you'll see a description for a trade paperback, lick on the details, and find out it's a hardback with dust jacket.
The quality control of the bibliographical data in this database is very poor.

Date of experience: August 9, 2022

I hate all these reprint companies' editions
July 14, 2022
Previous review

I hate all these reprint companies' editions. They are not rare books or used books. Ban them!

Date of experience: July 14, 2022

There are way too many records in which you've attached...
February 2, 2022
Previous review

There are way too many records in which you've attached what the dealer actually has (e.g., a first edition hardcover) to a record for another edition (e.g., a later paperback). This is happening more and more frequently and is leading me to do more shopping with Bibliobooks, Abe Books, and eBay.

Date of experience: January 2, 2022
South Carolina
1 review
0 helpful votes
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Somewhat straightforward but if you limit the steps would be better

Date of experience: January 1, 2023
Georgia
1 review
0 helpful votes
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Easy and lots of choices, but the hidden shipping fees gets you at the end.

Date of experience: January 1, 2023
Arizona
1 review
0 helpful votes
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Was able to find items needed quickly with a simple search

Date of experience: January 1, 2023
Georgia
1 review
0 helpful votes
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So far, so good
January 2, 2023
Updated review

So far, so good. I've ordered from Alibris before when trying to find a hard to find art instruction book. I was very satisfied with the experience.

Date of experience: January 1, 2023

Found the books I wanted at a great price!
September 14, 2022
Previous review

Found the books I wanted at a great price!

Date of experience: September 14, 2022
North Carolina
1 review
0 helpful votes
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Checkout was a little confusing, but not laborious.

Date of experience: January 1, 2023
Massachusetts
1 review
0 helpful votes
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Very straightforward
January 2, 2023

Very straightforward. Reasonable shipping fee, and estimated delivery time.

Date of experience: January 1, 2023
Oregon
1 review
0 helpful votes
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It was so easy
January 2, 2023

It was so easy. I have used your website many times over the past few years. You are my favorite site for used books!

Date of experience: January 1, 2023
Maryland
1 review
0 helpful votes
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Could not find a way to put in a code to save me money at checkout while shopping online using my Android. Otherwise shopping was a breeze.

Date of experience: January 1, 2023
Florida
1 review
0 helpful votes
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I love alibris I find most books that I want. And at very competitive prices. Besides, I want "other than" Amazon sellers to be successful.

Date of experience: January 1, 2023
Michigan
1 review
0 helpful votes
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It would be nice if you listed who did the translation.
It was helpful that you listed all the editions.

Date of experience: January 1, 2023
Arizona
1 review
0 helpful votes
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Excellent website, easy searching and ordering
January 1, 2023
Updated review

Excellent website, easy searching and ordering. Competitive pricing.

Date of experience: January 1, 2023

Excellent web site, they had the two books I was interested.

Date of experience: March 19, 2022

Easy to use web site
March 11, 2022
Previous review

Easy to use web site. Had the book my gardener wife wanted.

Date of experience: March 11, 2022

Wonderful selection
January 19, 2022
Previous review

Wonderful selection. Great prices. Excellent website

Date of experience: January 18, 2022
Arizona
1 review
0 helpful votes
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I believe it is one seller not two
January 1, 2023
Updated review

I believe it is one seller not two. Would rather it was one package.
Thank you!

Date of experience: January 1, 2023

It is hard to tell what shipping will cost
March 7, 2022
Previous review

It is hard to tell what shipping will cost. Tried to see what was available to make free shipping- no luck getting to a list. Then I could not get back once I put my credit info in- I could not add a book!

Date of experience: February 4, 2022

I have tried 3 times to use your coupons
June 3, 2021
Previous review

I have tried 3 times to use your coupons. You send emails suggesting I use a coupon. The way your email is written is suggestive of a good discount. The coupons are not as generous as your email suggests. And there is no obvious way to use even a little $3 coupon. So I end up aborting my order or ordering without the coupon.

Date of experience: June 3, 2021
Kansas
2 reviews
0 helpful votes
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Found what I was looking for at a reasonable price!

Date of experience: January 1, 2023
South Carolina
1 review
0 helpful votes
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I wanted to order more than one of this book in order to save s&h charges, but couldn't find a place to do this.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Website a little glitchy
January 1, 2023

Website a little glitchy - wanted to create account before checking out. After my purchase i had the opportunity to create account but I still couldn't do it immediately because of this annoying survey

Date of experience: January 1, 2023
North Carolina
1 review
0 helpful votes
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I love finding treasures at a reduced price on this site.

Date of experience: January 1, 2023
Massachusetts
1 review
0 helpful votes
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I found what I needed easily and paid without time consuming ads or promotions. Hopefully my book arrives soon.

Date of experience: January 1, 2023