Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,553
shipping
12,543
quality
12,537
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Idaho
1 review
0 helpful votes
Follow Lee I.
Unfollow Lee I.
Share Review
Report Review

You had what I wanted, and it was fast and easy...

Date of experience: December 29, 2022
New Mexico
1 review
0 helpful votes
Follow Janice H.
Unfollow Janice H.
Share Review
Report Review

Easy to find another copy when the one I had picked...
December 29, 2022
Updated review

Easy to find another copy when the one I had picked got bought before I could

Date of experience: December 29, 2022

I always find what I am looking for at a reasonable...
October 28, 2021
Previous review

I always find what I am looking for at a reasonable price

Date of experience: October 27, 2021
Canada
1 review
0 helpful votes
Follow Lynn Z.
Unfollow Lynn Z.
Share Review
Report Review

Thank you for providing prices in Canadian dollars!

Date of experience: December 29, 2022
California
1 review
0 helpful votes
Follow Frank G.
Unfollow Frank G.
Share Review
Report Review

Short of using an ISBN, there needs to be a better...
December 29, 2022
Updated review

Short of using an ISBN, there needs to be a better search engine when subject

Is more important or more specific than title

Date of experience: December 29, 2022

Why do allow sellers to post $10 books for $747.00?
December 27, 2021
Previous review

Why do allow sellers to post $10 books for $747.00?

Date of experience: November 26, 2021
Kansas
1 review
0 helpful votes
Follow Lynette J.
Unfollow Lynette J.
Share Review
Report Review

I found many old books that I have been looking for a very reasonable prices.

Date of experience: December 29, 2022
Wisconsin
2 reviews
0 helpful votes
Follow Valerie W.
Unfollow Valerie W.
Share Review
Report Review

When it says you can save money, and it shows you the cheaper version, then it would be nice to be able to select which choice you want for each book. I gave up on Felidae by Akif Pirincci because the book titles, covers and reviews were not matching! https://www.alibris.com/Felidae-A-Novel-of-Cats-and-Murder-Akif-Pirincci/book/*******?matches=3 had review for "The Emergent Manager" and https://www.alibris.com/Felidae-Akif-Pirincci/book/*******?matches=17 has wrong book cover "Tunes you always wanted to play: violin"

Date of experience: December 28, 2022
New Mexico
1 review
0 helpful votes
Follow Ann R.
Unfollow Ann R.
Share Review
Report Review

Having an internal list of sellers who have the book I was looking for was REALLY helpful! I came intending to buy a fair copy, but found a very good copy for only a little more.

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
Follow michael U.
Unfollow michael U.
Share Review
Report Review

Alibris...
December 29, 2022
Updated review

Alibris...always. Always. Top of the heap for quality and service!

Date of experience: December 28, 2022

Its good to be able to be truthful and to deal with...
September 25, 2021
Previous review

Its good to be able to be truthful and to deal with truthful persons on the other end. Thank you

Date of experience: September 25, 2021

Once the site is figured out things flow smoothly
February 9, 2021
Previous review

Once the site is figured out things flow smoothly

Date of experience: February 9, 2021
Virginia
1 review
0 helpful votes
Follow Tana C.
Unfollow Tana C.
Share Review
Report Review

Found most of what I was looking for quickly. Ordering was fast.

Date of experience: December 28, 2022
Michigan
1 review
0 helpful votes
Follow Ken X.
Unfollow Ken X.
Share Review
Report Review

Book found to be unavailable a few days after ordering

Date of experience: December 28, 2022
Idaho
1 review
0 helpful votes
Follow Sharadee E.
Unfollow Sharadee E.
Share Review
Report Review

Found the textbook I needed quickly and at the most reasonable price. I will gladly give additional positive feedback when it arrives. Thank you!

Date of experience: December 28, 2022
Wyoming
2 reviews
0 helpful votes
Follow Betsy H.
Unfollow Betsy H.
Share Review
Report Review

Good prices
December 28, 2022

Good prices. As this is my first shopping trip here, I don't feel comfortable giving a 5 out of 5.

Date of experience: December 28, 2022
Michigan
2 reviews
0 helpful votes
Follow Mr. G.
Unfollow Mr. G.
Share Review
Report Review

So far, so good!
December 28, 2022

So far, so good! Waiting to sell how quickly I get my order to say anymore. Thank you!

Date of experience: December 28, 2022
Nebraska
1 review
0 helpful votes
Follow Amy M.
Unfollow Amy M.
Share Review
Report Review

Thanks!
December 28, 2022

Thanks! Always a great selections and great prices.

Date of experience: December 28, 2022
Indiana
1 review
0 helpful votes
Follow Cynthia E.
Unfollow Cynthia E.
Share Review
Report Review

I think this is the first time I've been to your website, but I am pleased with the selection of books I was interested in, and the prices.

Date of experience: December 28, 2022
Michigan
1 review
0 helpful votes
Follow Garth E.
Unfollow Garth E.
Share Review
Report Review

I goofed and Alibris fixed it
December 28, 2022
Updated review

I noticed after clicking that the default delivery address was not correct. There was no way to UNDO the transaction, but I notified Alibris and the transaction was intercepted and re-addressed to the correct destination. Very Cool.

Date of experience: December 28, 2022

I need to cancel the transaction
January 15, 2023
Previous review

I need to cancel the transaction. I noticed after clicking that the default delivery address is not correct.

Date of experience: December 15, 2022
New York
1 review
0 helpful votes
Follow Ralph S.
Unfollow Ralph S.
Share Review
Report Review

I had trouble trying to my defunct old email. I had to start over. And the one I first checked had disappeareh. The second time, the the next choice was better in condition and information, well worth the small increase in price..

Date of experience: December 28, 2022
Illinois
2 reviews
0 helpful votes
Follow June X.
Unfollow June X.
Share Review
Report Review

Website very friendly and easy to use for a senior.

Date of experience: December 28, 2022
Maryland
2 reviews
0 helpful votes
Follow Irshad R.
Unfollow Irshad R.
Share Review
Report Review

Well organized and reliable vendor with a comprehensive book list; efficient processing. I love Alibris!

Date of experience: December 28, 2022
Wisconsin
1 review
0 helpful votes
Follow Suzanne R.
Unfollow Suzanne R.
Share Review
Report Review

I have shopped Alibris before with very good experience.

Date of experience: December 28, 2022